Lead Service/Experience Designer

Lead Service/Experience Designer NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Lead Service/Experience Designer to join our team in Remote, Nova Scotia (CA-NS), Canada (CA). We help leading organizations deliver world-class products, experiences and strategies that unlock new opportunities. Launch What's Next in Service Design We're looking for a Service Design Lead who thrives on turning complex business challenges into breakthrough customer experiences. You'll join our rapidly growing Service Design practice---part of Launch's strategic transformation toward human-centered AI experiences that drive measurable business impact. This isn't about optimizing touchpoints. This is about redesigning how organizations create value---connecting human needs with business strategy to unlock growth that matters. What You'll Build Lead Strategic Client Transformation Own end-to-end service design engagements with Fortune 500 clients. Navigate complex organizational dynamics, align stakeholders across business units, and champion service design as the catalyst for transformation. You'll manage project teams while contributing to the broader development of Launch's service design practice. Expand Into Growing Industries Lead service design initiatives in high-growth sectors including healthcare and government. Bring design expertise to support pursuit success in these critical markets while maintaining excellence in practice and delivery responsibilities. Own responses to sales opportunities for service design, crafting compelling proposals that demonstrate our unique value proposition in transforming public and private sector organizations. Deliver Measurable Business Impact Design end-to-end service ecosystems that span digital and physical touchpoints. Create service blueprints, journey maps, and transformation roadmaps that drive measurable revenue growth and operational efficiency for clients---not just beautiful deliverables. Drive Cross-Practice Excellence Collaborate seamlessly with our Visual Design (Storytelling) and Product Design (Pathmaking) teams. You'll help orchestrate the complete design toolkit---using service insights to inform brand narratives and scalable product experiences. Develop Emerging Talent Mentor junior designers and help elevate talent from UX and research backgrounds into service design roles. Build the next generation of strategic thinkers who can connect business strategy with human experience. Expand Client Relationships Identify opportunities for deeper engagement within existing client relationships. Contribute to business development through portfolio development, thought leadership, and strategic relationship building. What You Bring 10+ years leading service design projects in consulting, agency, or enterprise environments Client services excellence Systems thinking mastery Collaborative leadership Business development mindset The Launch Difference Startup Energy, Enterprise Scale: We're backed by NTT DATA's global reach but maintain the agility and innovative spirit of a boutique consultancy. Outcome-Driven Culture: Every project ties back to measurable business impact. Your success is measured by client results, not just deliverables. Continuous Growth: Work with some of the most interesting companies on Earth while developing your expertise in emerging technologies, AI integration, and next-generation service models. Strategic Influence: Shape how Fortune 500 companies think about customer experience, business transformation, and organizational change. Ready to Launch? If you're passionate about using service design to drive real business transformation---and you want to be part of building something significant---we want to hear from you. Basic Qualifications: Bachelor's in business, design, engineering, or related. MBA/MS a plus. 10+ years of experience in strategy, product, or innovation consulting. 10+ years of experience with command in business acumen: business principles, financial analysis and market dynamics 10+ years of experience in business design toolset: BMC/Lean Canvas, TAM/SAM/SOM, service blueprinting. 10+ years of experience with Agile, JTBD, Design Thinking, Lean Start-Up. 10+ years of expertise with analytical chops (Excel, SQL, or BI tools) and storytelling skills (PPT, Miro, Figma, etc.). 10+ years of experience with enterprise digital ecosystems and emerging tech Application Requirements: Portfolio demonstrating strategic service design leadership with measurable business impact Case studies showing complex stakeholder management and cross-functional collaboration Examples of service design work that spans multiple touchpoints and organizational systems NTT DATA