Lawyer Referral Information Specialist

Job Description

Job Description

Description:

We are seeking a dedicated and enthusiastic Bilingual Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for all callers. The ideal candidate will possess strong communication skills and have a background in customer service, with a preference for those familiar with legal terminology. We are a small non-profit organization.

Schedule: M-F, 7.5 hours per day. 8:00am - 4:30pm.

Duties

• Respond to incoming calls and assist customers with their inquiries in a timely manner
• Provide accurate information regarding our organization, programs, and services
• Document customer interactions and maintain detailed records in our database
• Utilize effective phone etiquette to ensure a professional interaction with each caller
• Analyze customer needs and provide appropriate solutions or escalate issues as necessary
• Collaborate with team members to improve service delivery and enhance customer satisfaction
• Maintain up-to-date knowledge of company policies, procedures, and legal terminology
• Demonstrated phone etiquette that reflects professionalism and empathy
• Must possess a high-level of attention to detail
• Must be able to answer phones and type simultaneously
• Must have a strong work ethic and personal integrity
• Must be able to work independently as needed
• Must have reliable transportation and a strong track record of dependability

Requirements

***Will be required to undergo background check and provide professional references***

• High School Diploma or GED required; AA or BA degree preferred.
• Fluency in English and Spanish are required.
• Proficient in computer skills, including data entry and familiarity with call center practices
• Knowledge of legal terminology is helpful
• Ability to analyze situations effectively and provide solutions promptly
• Must be able to sit for prolonged periods of time (this is a call center)
• Minimum 1 year of call center or multi-volume line experience.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)