Sales Operations Analyst

Build the Future

Could your analytical thinking build the future? We're currently seeking a Sales Operations Analyst to join our Higher Education Strategy & Operations Team.

How can you make an impact?

The Sales Operations Analyst is a key contributor to the effectiveness and evolution of our Higher Education business unit's go-to-market strategy and operation. Reporting to the VP of Strategic Sales Operations and collaborating closely with Sales, Strategy, and other cross-functional stakeholders, this role helps ensure the organization has the data, reporting, insights, systems, and tools needed to drive informed decision-making, improve commercial operations, and support the effectiveness of a large, complex sales and customer success organization, consisting of hundreds of sales representatives and dozens of managers.

This role combines analytics, research, operational problem-solving, and project support. You will support initiatives related to sales reporting and pipeline insights, process improvement, sales tools and systems optimization, emerging technologies and AI-enabled capabilities, and broader go-to-market initiatives across the organization. The ideal candidate is highly analytical, detail-oriented, collaborative, and comfortable working in a fast-paced environment that requires both strategic thinking and strong execution.

This role works remotely from a home office and is open to permanent residents of the United States. Travel for on-campus visits, team meetings and events is required an average of once or twice a quarter.

What you will be doing:

Sales Analytics & Insights: strengthen reporting, analytics, and business insights to guide decision-making and improve commercial performance

• Develop new reports, dashboards, and analyses to address strategic questions posed by Sales and Strategy leadership

• Maintain and enhance reporting used by sales reps and managers to monitor pipeline health, territory performance, and key trends

• Increase usage and impact of existing reports by improving discoverability for the Sales Team, analyze usage and feedback, and addressing blockers and friction

• Be able to work alone and collaborate closely with other analysts, leadership, and other stakeholders

Sales Systems & Tools: Support the evaluation, optimization, and adoption of sales systems and tools to improve efficiency and sales effectiveness

• Conduct ongoing market research on the state of AI in sales enablement, looking for new features and tools from established and emerging providers (ex: Salesforce).

• Support the evaluation of new tools and capabilities through requirements gathering, workflow mapping, pilot testing, feedback, and performance assessment with sales reps/managers

• Partner with CRM team to evaluate usage patterns across existing sales systems and tools to identify optimization opportunities, gaps, and other needs

Go-To-Market Operations & Strategic Initiatives: Support key initiatives that improve commercial execution, operational effectiveness, and GTM performance

• Support the execution of new strategic initiatives across Sales Strategy & Operations through research, analysis, reporting, and cross-functional coordination

• Assist with research or process improvement efforts related to pipeline management, territory planning, sales workflows, or other similar areas

• Contribute the continuous improvement and execution of business planning efforts across the sales and customer success organizations

We're looking for someone with:

• Bachelor's degree (preferably in a quantitative or systems-oriented field) or equivalent experience

• 3-5 years of experience in an analytics-centered role (e.g., sales operations, analytics, business operations, strategy, consulting)

• Experience working in fast-paced environments with changing priorities and ambiguity

• Demonstrated ownership and leadership of multiple projects or workstreams, contributing to meaningful business outcomes

• Experience specifically in a sales operations role is a bonus

• Experience in consulting, higher education industry, or education technology is a bonus

• Analytical, proficient at examining quantitative and qualitative data in multiple ways to generate valued insights

• Proficient with Excel and, preferably, PowerBI/Tableau, SQL, and other data analysis tools

• Strong research support skills, proficient at cleaning, organizing, and synthesizing complex data sets

Why work for us?

At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts contribute to the lives of millions.

The pay range for this position is between $80,000 - 98,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Click here to learn more about our benefit offerings.

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