COMMERCIAL KITCHEN AND HVAC TECHNICIAN

Job Description

Job Description

Position Description: The Commercial Kitchen / HVAC Technician is a field-based service professional responsible for diagnosing, repairing, and maintaining HVAC, refrigeration, ice machines, and commercial cooking equipment across a 1.5–2 hour service radius. This role supports demand service, emergency breakdowns, installs, and after-hours work, while mentoring junior technicians and protecting the customer experience.
We prioritize HVAC skill first, followed by refrigeration depth. Cooking equipment proficiency may be developed for the right technician.
Experience Requirements
Minimum 5 years commercial field service experience (required)
Strong HVAC diagnostics experience is mandatory
Refrigeration experience strongly preferred
Ice machine and cooking equipment experience preferred but trainable
Technical Skill Priority (Weighted)
HVAC – primary
Commercial Refrigeration
Ice Machines
Commercial Cooking Equipment
Core Brand Experience (Preferred):
HVAC: Trane, Lennox, Carrier
Refrigeration: Heatcraft, Bohn, Larkin, Delfield, True, Traulsen
Ice Machines: Manitowoc, Hoshizaki, Scotsman, Icetro
Cooking Equipment: Vulcan, Pitco, Frymaster, MagiKitch’n, Blodgett, Alto-Shaam, Garland
Technician Capability Tiers (Internal Hiring & Growth Framework):
Tier 3 – Mid-Level Commercial Technician (Typically 5–7 years experience)
Expected Capabilities:
Independently diagnose HVAC, reach-ins, walk-ins, ice machines, and core cooking equipment
Strong understanding of Refrigeration cycle (superheat, subcooling, pressure relationships), Electrical diagnostics (motors, relays, contactors, sensors)
Perform Leak detection, minor repairs, and charging
Standard PMs and installs
Accurate documentation in NetSuite FSM & XOi
Consistently follows SOPs and parts accuracy
Begins supporting junior technicians
Reduces repeat calls through proper root-cause diagnosis
Tier 4 – Senior Commercial Technician (Typically 6–10+ years experience)
Expected Capabilities:
Advanced HVAC and refrigeration diagnostics
Handles Multiple evaporator systems
Advanced controls and sensors
Compressor replacements and system balancing
Strong working knowledge of Ice machine platforms
Advanced cooking equipment (combi ovens, programmable controls)
Performs root-cause diagnostics (not symptom chasing)
Escalation tech for high-priority calls and key customers
Provides phone and field troubleshooting support to team
Strong customer communication and decision explanations (repair vs replace)
Mentors junior techs consistently
Candidate for Lead Technician path
Tier 5 – Master Technician / Subject Matter Expert (SME) (Future growth path)
Expected Impact:
System-level diagnostics across HVAC, refrigeration, cooking, and ice platforms
Leads complex repairs, rebuilds, commissioning, and startups
Drives first-time fix rates and parts efficiency
Influences Technician training. SOP improvements, Inventory and truck stocking strategy, Trusted advisor for leadership and key accounts, Feeds Supervisor and Manager pipeline
Certifications & Compliance
Required:
Clean driving record
Background check
Drug screening
No felony convictions (non-negotiable)
Preferred:
EPA 608 (Type I, II, or Universal)
State HVAC license
CFESA certification
Electrical certification
Schedule & Work Conditions:
Primary schedule: Monday–Friday
On-call rotation required
Open to offset schedules (example: off Mon/Tues, work Sat/Sun)
Average 3–5 service calls per day
Work includes:
Emergency breakdowns
Demand service
Installs
After-hours work as needed
Tools, Truck & Technology:
Company Provided:
Service truck & gas card
Company phone
Work shirts & PPE
Ladders
Refrigeration equipment:
Recovery machines
Vacuum pump
Scale
Torches
Nitrogen & recovery tanks (as needed)
Technician Provides:
Basic hand tools
Systems:
NetSuite FSM
XOi
Pay, Benefits & Incentives:
$30–$40/hour, based on demonstrated capability (tier-aligned)
Overtime paid after 40 hours
Company performance-based bonus
Benefits:
Health insurance 100% company paid
401(k) with 4% company match
Life insurance
Dental & vision
PTO accrual upon hire!
Paid sick days
Leadership, Culture & Expectations:
Expected to mentor junior technicians
Clear path into Lead Technician/ Supervisor roles
Field-based, family-feel culture
Customer-centric mindset
Accountability and professionalism at all levels
What We Value Equally:
Customer communication
Diagnostic speed
Paperwork & documentation accuracy
Team leadership