General Clerk III - Help Desk Support

Job Description

Job Description

This POSITION is ONSITE in AUSTIN TX. Must be willing to go onsite, and live in Austin, TX area. THIS IS A CALL CENTER Position. Must be willing and capable to perform Call Center on the phone for 8 hours per day.

G2IS is a US Small Business Administration (SBA) and Center for Veterans Enterprise (CVE)-verified Service-Disabled Veteran-Owned Business (SDVOSB) who provides Federal clients system and technology integration, program management, business process optimization, and enterprise solutions.

G2IS is seeking a General Clerk III- Help Desk Support to provide support in areas to include answering all phone calls, emails, assign appropriate time and leave units, updating employee profiles, activating/deactivating employee profiles, performing validation overrides, performing tour of duty unit maintenance, gathering and providing reports as requested performing special projects. This is not a remote position.

Skills 

• Strong oral and written communication skills;
• Telephone and email etiquette;
• Exhibit tact and diplomacy – does not blame the customer, but works together to find solutions;
• Effective listening;
• Patient;
• Goal-oriented focus for resolution of an issue; and
• Proficient with Microsoft Outlook, Excel, MS Word.

Abilities 

• Manage customer expectations for resolution of issues especially in circumstances where an answer is not immediately available;
• Attention to detail;
• Ability to multi-task;
• Independently research and resolve issues using tools and guidance available with minimal need for Supervisory support;
• Provide clear and concise documentation, especially in occasions where issues must be routed to another team or elevated to a Government employee for support;
• Interpret laws, policies and procedures to provide accurate information to the customer;
• Adaptable to changing systems, procedures and policies; and
• Work in a team environment

Experience

The help desk support personnel shall have high school diploma or its equivalent with 2+ years of experience in the field or in a related area. Additionally, the Leads shall possess working knowledge of Microsoft Office Access and Excel.

Clearance, background investigation:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Equal Opportunity Employer Veterans Disabled

Our commitment to an inclusive workplace

G2IS is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.