Call Center - Appointment Booking Specialist - Spanish Speaking - PM SHIFT

Job Description

Job Description

About the Role

We're looking for an energetic, persuasive Appointment Booking Specialist to join our Call Center team in Colleyville. This is a phone-heavy, on-site role focused on converting leads and inquiries into booked consultations for our body contouring and skin tightening services. The ideal candidate has prior tele-sales, call center industry experience and thrives on building rapport quickly over the phone.

Key Responsibilities

Make and receive a high volume of outbound calls throughout the day to schedule, confirm, and follow up on client appointments. Build genuine rapport with prospective and existing clients, confidently explaining our body contouring and skin tightening services, pricing, and current promotions. Maintain and update the appointment calendar and client database (EHR/scheduling software) accurately. Follow up on missed calls, voicemails, and online inquiries promptly. Re-engage past clients for rebooking, package renewals, and seasonal promotions. Meet daily and weekly call volume and booking targets.

Requirements

Bilingual fluency in English and Spanish (spoken and written) is required. Prior experience in a medspa, aesthetics clinic, or similar wellness/beauty setting strongly preferred. Excellent phone presence — warm, articulate, and persuasive without being pushy. Comfortable with high call volume and a fast-paced, target-driven environment. Strong organizational skills and comfort with scheduling software/CRM tools. Reliable, punctual, and able to work on-site in Colleyville, TX.

Preferred

Familiarity with non-invasive body contouring (e.g., laser/RF treatments, cavitation, EMS) and skin tightening technologies. Prior experience with outbound sales or appointment-setting roles.