Operations Manager

Job TitleOperations ManagerJob Description SummaryCushman & Wakefield is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Our iconic brand and approximately 53,000 people operate across 400 offices in 60 countries. We believe you get out of life, what you put into it. We are making the most of all the incredible opportunities life offers - for our people, our clients and our communities.If you love to make things happen, we'd love for you to make them happen with us. With so many passions to pursue, businesses to drive and so much good to do, we think you should join us.Our New York City Brokerage team is looking for an experienced and solutions-orientated Operations Manager to join our team. This role is responsible for developing and managing brokerage support professionals and will work closely with the executive leadership team to run the business and implement strategic initiatives. This position will partner with our two Managing Directors of Brokerage to support our Office Leasing business. The ideal candidate is highly strategic, growth/business orientated, has proven ability to influence at a leadership level, keen attention to detail and ability to effectively manage multiple priorities. This role requires a high level of accountability, adaptability, and collaboration.Job DescriptionKey responsibilitiesServe as the strategic advisor and business partner to the local Managing Principal, Director of Brokerage & Operations Director in all aspects of the businessAssist with brokerage agreement review and execution and file managementBuild strong trusted relationships with the executive leadership team, brokerage professionals, colleagues and reportsOptimize operating processes and creatively solve problems to ensure the business operates in an efficient and effective mannerLead and support critical projects based on emergent business needsProvide formal leadership, mentoring and supervision to administrative and brokerage support professionalsLead performance management, employee coaching and counseling in partnership with our People PartnerPromote CRM usage and maintain data accuracy for pipeline and revenue reportingIn partnership with the Operations finance team, assist with financial operations including budgeting, forecasting, financial modeling, AR/AP processing, BDA, OTT and expense tracking and approvalsReview and approve expenses ensuring compliance with policiesManage summer intern programing in partnership with the Early in career teamOrganize, assist, oversee and lead internal meetings and eventsWork with the Director of Operations on projects and business continuity issuesResponsible for partnering with talent acquisition on all recruiting and onboardingManage the employee experience, including onboarding of new hires, preparing space and equipment etc.Manage offboarding of brokerage professionals and support employeesManage broker licenses, and educational requirements and follow up on any delinquencies or upcoming actions requiredCoordinate office moves and confirm seating plans with the Facilities team, working in conjunction with IT, and managementEnsure corporate standards and internal company processes and systems are leveraged and adhered toAssist with planning and execution of events both small and large scale to foster a positive and inclusive office cultureIn the absence of a Broker Support Professional role, perform administrative duties such as concierge support, booking travel, answering phones, managing conference spaces, receiving guests, cleaning kitchens and conference spaces, collecting and distributing mail, submitting maintenance requests etc.Reporting relationshipRole will report to the Director of Operations, New York CityBackground and ExperienceDemonstrated experience should include:Bachelor’s degree required3+ years of managerial experience required3+ years of operational or project management experience3+ years of executive level support experience preferredCompetenciesThrives in a fast-paced and fluid environment and embraces multi-tasking diverse projectsExposure to project and process managementProven ability in conflict resolutionExcellent written, oral, and presentation skillsStrong Microsoft Office Suite skillsKnowledge of Salesforce, Workday and Expense softwareAbility to plan, organize, and manage processesKnowledge of HR practices, including recruitment, interviewing, hiring, employee relations, and staff developmentCushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.The company will not pay less than minimum wage for this role.The compensation for the position is: $ 110,500.00 - $130,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at View phone number on click.appcast.io or email View email address on click.appcast.io. Please refer to the job title and job location when you contact us.INCO: “Cushman & Wakefield”SummaryLocation: New York, New York, USAType: Full time