Medical Receptionist

Title: Medical Receptionist

Location: Brooklyn

Org Unit: Practice Operations 1

Work Days:

Weekly Hours: 35.00

Exemption Status: Non-Exempt

Salary Range: $23.96 - $26.54

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direct supervision, performs frontline reception, registration, administrative and operational activities to contribute to an optimal customer service experience for patients and efficient patient flow for physicians within the department

Job Responsibilities

• Obtains, reviews and updates patient demographic and insurance information within the practice management billing system.

• Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.

• If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.

• Greets patients at the front desk and assists in completing all necessary forms to facilitate the patient's appointment.

• Ensures that all patient files are updated within the practice management system (ie privacy forms, insurance cards, authorizations and consents).

• Maintains patient flow by monitoring the waiting area and provider schedules.

• Ensures that the waiting room is well-maintained and neat.

Education

• High school diploma or GED

Experience

Prior medical office experience

Knowledge, Skills and Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).

• Knowledge of CPT, ICD-9, and ICD-10 coding.

• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Licenses and Certifications

Working Conditions/Physical Demands

Standard office work

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.