Operations Specialist

Operations SpecialistYou will develop rapport with all customer and facility contacts on a coordinator/scheduler level. As shipments are tendered from the customer then accepted by the Account Growth Manager or Account Executive, it is the Operations Specialist's responsibility to build and schedule each shipment while managing the load board and communicating with the respective teams effectively.The role will require a mix of strategic thinking, attention to detail, operational hustle, and strong organizational skills. As an Ops Specialist, you will play a crucial role at TransLoop by developing strong business relationships with customer/facility contacts to ensure the fluid operation of the select account/business.Maximizing revenue, streamlining operational processes and meeting/exceeding customer service and acceptance KPIs will remain paramount in this role.This is a high-impact role as you will be responsible for providing everyone touching the business with accurate info and optimal transits.What You'll DoBuild relationships and develop rapport with customer contacts on a coordinator level to ensure they feel their business is supportedBuild, schedule, and track shipments for select accountsEscalate delays in transit and any other issues that could impact service to sales representatives and/or customer contactsInstill general organization/order regarding load board management from tender to invoicingWork in sync with Account Growth Manager to ensure operational efficiency and customer serviceWhat You'll NeedRelevant supply chain, sales or customer service experienceProven track record of managing accounts, building shipments, tracking shipments, and being a high performerExperience in managing high volume and multifaceted accountsStrong writing, organizational, and speaking skillsOrganization, Organization, Organization. Did we say you need GREAT organization skills?Bonus PointsYou have experience operating in 3PL, Transportation, or TechEnjoy the good life: TransLoop wants you to love where you work so we offerCompetitive compensationUncapped pay & competitive salariesMedical, dental, and vision coveragePersonal financial advisorWellness DaysAbout TransLoopImagine… working at a logistics company where all team members were supportive, had industry experience and the technology offerings did not look like an excel sheet… Imagine having free rein on all shippers in the country and not being tied down because your company saturated the entire market… Imagine carriers and shippers actually wanting to work with you… Imagine all drivers tracking in real-time, eliminating annoying check calls and issues like finding out a carrier isn't going to pick up a load because he did not answer his phone. Welcome to TransLoop, a much better logistics companyTransLoop is a modern digital freight network revolutionizing logistics for shippers and carriers of all sizes. The team pairs cutting-edge technology with white-glove service to deliver unparalleled transparency, industry-leading reliability, constant innovation, and real-time collaboration with every shipment. TransLoop is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and/or harassment of any type, including but not limited to discrimination and/or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, TransLoop participates in the E-Verify program in all locations.