Epic Reporting Manager - Remote

Manager, Epic Services

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Optum Enterprise Epic Services team is building an innovative, comprehensive Epic services capability using the collective expertise of our clinical, consulting, delivery, technology and operations teams. Our Center of Excellence, located in Nashville, TN, is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. For you, that means working on high performance teams to leverage the power of technology and services delivery to improve care.

This is a Manager-level role responsible for leading, managing and mentoring a team of technical experts and maintaining client and vendor relationships during the implementation and operation of a suite of Epic applications. The role requires planning and coordination of technical and project management activities across a multi-layer architecture. This role will have some responsibility for both technical and report configuration.

Solid candidates for this role will be able to demonstrate self-motivation, individual leadership and team collaboration. Most importantly, our OEES team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Supervise Epic application design, development, support and other maintenance activities in compliance with IT standards of best practice
• Manage cogito team and app reporting leads (Application Reporting Workbench Reports and Radar Dashboards) to ensure they are progressing to meet deadlines
• Work with Epic and Operations to identify and manage the scope of the reporting implementation
• Stand up and facilitate the data governance group
• Establish and enforce processes, including request, triage, prioritization, testing, publishing and validating data requests
• Work with CDOs and the National team to set strategy for each CDO Go Live as well as the project at a national level
• Provide technical direction, guidance and assistance during project development and accomplish all required formal sign-offs
• Determine staffing requirements and supervise the work of all direct reports to ensure effective and efficient group functioning.
• Collaborate with end users to design and build the Epic system in a timely and professional manner and suggest corrective configuration or enhancements
• Understand the EMFI deployment strategy and how it impacts report delivery to existing and future CDOs
• Design and document the general functional requirements and detailed technical specifications for a report
• Set overall build, security, and data segregation strategies
• Strategize on Legacy Data Mart/Data Warehouse plans
• Assist with Epic upgrades/updates by serving as a subject matter expert for the Epic Clarity data models
• Lead Epic upgrade initiatives or enhancements to workflows including the design, build, and test phases
• Provide technical/clinical workflow consultation including application configuration. Review, analyze, and evaluate systems needs to develop recommendations for customers
• Develop, support and maintain all required system design and build documents and other system documentation
• Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required
• Adhere to organization standards for system configuration and change control
• Develop solid relationships with end user communities, customers and business partners
• Attend, participate in, and contribute to meetings throughout the facility
• Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate
• Provide support to create new reports, using third party report writing tools to display Clarity data

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Active/current Epic certifications in at least two areas including one Clarity Data Model
• Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges
• 7+ years of combined experience across Healthcare and/or IT environments
• 5+ years hands-on experience supporting Epic applications with direct build, configuration, and optimization responsibilities (end-user-only experience will not be considered)
• 5+ years of experience designing, creating, testing and implementing complex reports using SQL, SSRS, SSIS Enterprise reporting tools
• 5+ years of experience using SQL query techniques and stored procedures to access relational databases with the ability to write efficient queries
• 5+ years of experience managing multiple projects and initiatives simultaneously in a complex fast paced, matrixed environment
• 3+ years of experience and solid working knowledge of and with career and talent models, staffing and mobility, and complex project and operating models
• 2+ years of experience in resource management and/or large-scale project management initiatives
• Advanced proficiency with MS PowerPoint, Excel and other visualization and analysis tools
• Experience in Epic application build, workflows, and system enhancements
• Proven communication, organizational, analytical, and process improvement skills
• Proven consultative skills and a collaborative approach to driving success
• Proven ability to interact effectively with leadership and build solid relationships across a variety of stakeholders in a highly matrixed environment
• Proven solid team player that supports and drives organizational goals
• Proven excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion and a culture of innovation

Preferred Qualifications:

• Revenue Data Model active Epic certification
• Clarity Administrator certification and experience

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline : This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.