Intake Advisor, Undergraduate Advising

Departmental Overview The College of Letters & Science is the largest of the university's 15 colleges and schools and the most prestigious teaching and research unit in the UC system. L&S encompasses more than half of the campus faculty, three-quarters of its undergraduate students, and half of its Ph.D. candidates. Organized into five divisions: Arts and Humanities, Biological Sciences, Mathematical and Physical Sciences, Social Sciences, and the Undergraduate Division, L&S offers students a choice of more than 70 departmental majors, joint majors, and simultaneous degree programs. The L&S Office of Undergraduate Advising (OUA) provides academic advising to newly admitted, currently enrolled, and readmitted undergraduate students (approximately 23,000). Additionally, OUA provides guidance on academic programs, policies, and procedures in the College of Letters & Science. OUA enforces and adjudicates the College's academic regulations to ensure the integrity of the degree and the continuing quality of the institution. Decisions made by OUA impact all academic units within the College of Letters & Science and set precedent for other Colleges on campus. OUA works collaboratively with academic and administrative departments across campus. To enhance the student experience, OUA uses a division- and academic-discipline-based Advising Neighborhood model, resulting in College Advisers and Undergraduate Major Advisers working closely and collaboratively. Position Summary The Intake Advisor serves as the first point of contact for students requesting OUA services, overseeing the virtual and in-person front desks and the general email advising services. This position clarifies College policies and procedures, provides guidance on petition and form submissions, and helps students determine whether to schedule an appointment with an L&S College Adviser or other campus resource. The Intake Advisor applies professional concepts to provide prescriptive academic advising on requirements with clear guidelines and makes appropriate referrals for complex cases outside the scope of the role. Responsibilities General Advising Intake Advisers staff the reception area and maintain a professional and positive attitude when responding to inquiries, requests, or complaints from students, parents, faculty, or staff. Intake Advisers use professional concepts to identify students' needs, provide prescriptive academic assistance with academic requirements, and provide referrals to College Advisers, Deans, and/or other appropriate campus resources. Intake Advisers listen to and empathize with students experiencing a wide range of difficulties. They are extensively trained to answer questions concerning the academic rules and regulations of the College of Letters & Science (College). As an integral part of the front desk team, Intake Advisers work with Peer Advisers to assist students with: Understanding degree requirements (general education, breadth, majors, double majors, minors, academic probation, dismissal, declaring candidacy for degree, upper division units, withdrawal); Explaining deadlines and College policies (adding and dropping classes, incompletes, grading policies); Discerning University and College rules and regulations (unit limitations, AP credit, concurrent enrollment, minimum/maximum units, repeating courses, senior residence, readmission); Completing appropriate petitions and forms. Intake advisers refer students to College Advisers for more complex issues such as multiple degrees, or withdrawal from the University. Additionally, Intake Advisers provide preparation support to Associate Deans who review readmission after dismissal. Project Management Intake Advisers update and maintain student records and generate notifications. As members of the front desk team, Intake Advisers contribute to a variety of projects such as routing and processing petitions and administering different College policies. Intake Advisers contribute to OUA committees and participate in the delivery of special programs. Campus Resource & Liaison Serve as campus resource and liaison to a number of academic and administrative units on campus; provide information, clarification, and interpretation of College policies to the staff and faculty; refer students to non-academic resources as appropriate. Communicates and exchanges information with other units on campus and makes referrals to help students with their academic program (e.g., Cal Student Central, Admissions, Registrar, University Health Service, Disabled Students Program, Colleges/Schools, Transfer Center, academic departments, New Student Services, Financial Aid, Summer Sessions, Berkeley International Office, EOP, Graduate Division, etc.). Consult with other student service units regarding students experiencing academic, financial, and personal difficulties. Professional Learning & Growth Maintain professional growth and development by attending weekly office-wide training sessions, seminars, and conferences, serving on cross-campus committees, and participating in campus-wide committees and professional organizations. Attend and give presentations in the office and at conferences, including the UCB Advising, Counseling, and Mentoring Conference, UC system-wide Academic Advising Conferences, and regional and national NACADA conferences. Required Qualifications Basic knowledge of academic advising techniques. Knowledge of academic departments, courses, and majors. Knowledge of department/school/college policies, procedures, and requirements as related to academic advising in a higher education environment. Detail-oriented and demonstrated ability to learn new technologies quickly. Ability to make sound judgments and clearly convey office policies and procedures. Abilities in problem identification, reasoning, and ability to develop original ideas to solve problems. Strong written and verbal communication skills, including active listening. Ability to multitask, meet deadlines, and pay attention to details. Bachelor's degree in a related area and/or equivalent experience/training Salary & Benefits The budgeted hourly range that the University reasonably expects to pay for this position is $33.52 - $35.44. This is a non-exempt, bi-weekly paid position. This is a full-time, career position eligible for UC benefits. Other Information This position is eligible for up to 3 days/week remote work within the United States. Exact arrangements are determined in partnership with your supervisor to meet role responsibilities and department needs and are subject to change. This is not a visa opportunity. This position is governed by the collective bargaining agreement between UAW (United Auto Workers) and the University of California Regents for Student Services and Advising Professionals (SV). This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. #J-18808-Ljbffr University of California, Berkeley