Desktop Support
Omni Inclusive
IT Support SpecialistDeliver world-class IT support to onsite and remote end users. Independently resolve complex, break/fix issues in person or via telephone. Troubleshoot Windows OS and Mac OS issues. Troubleshoot mobile devices (Android OS, iOS, etc.). Perform installations, replacements, upgrades, and other hardware/software related tasks as needed. Setup and monitor high-priority executive meetings utilizing collaboration and AV services. Provide technical support to Office Services as needed. Provide recommendations regarding new technologies to better support all executives, and users. Perform regular walkthroughs to provide proactive support to high visible individuals. Acts as a resource for IT projects and initiatives in other functional areas as needed. Receive and respond to incoming support requests in a timely manner including off hours. Follow set procedures for logging, reporting, and statistically monitoring desktop operations. Set reasonable expectations that can be counted on. Present the facts transparently to promote collaborative solutions.
Vacancy posted 2 days ago
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K2 Staffing
Dallas, TXmore than 2 months ago
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