Service Coordinator - Lakeland, FL

Job Description

Job Description

Summary

The Service Coordinator coordinates and supports the service department by being a liaison between Technicians, Service Manager, Sales Department, and Customers. This position is also responsible for ensuring that service quotes and orders are accurately prepared and entered into the TriNova database and acknowledged by the appropriate parties, and ensuring that Field Technicians are deployed to work-sites in a timely manner. 

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

• Mobilize field technicians for turnaround jobs, including site-specifics and travel & lodging arrangements.
• Quote preparation, order processing, and invoicing as necessary.
• Scheduling/dispatching Technicians to various jobs.
• Compile and provide job specifications to technicians.
• Support Technicians during field service activities.
• Liaise with Service Managers regarding filed items needed and issue project specific input.
• Support the customer billing process and ensure all expenses are properly accounted for.
• Contact customers for repeat service work.
• Work with all TriNova Service and Sales Team members to achieve TriNova Service Goals.
• Other duties as assigned.

Required Skills/Abilities

• Ability to work cooperatively with people at all levels and from diverse backgrounds with respect.
• Proficient with Microsoft Office Suite and ability to learn new computer software and database programs. 
• Excellent written and verbal communication skills.
• Basic understanding of administrative and clerical procedures and systems.
• Database management skills
• Knowledge of Safety, Health, and Environmental Standards a plus.
• Strong attention to detail and accuracy.
• Highly organized.
• Adaptable to fast paced, shifting work environment with a willingness to remain flexible to changing business conditions and work requirements. 

Education and Experience

• High School Diploma or equivalent required
• 1-2 years of previous related experience preferred

Travel

• None

What We Offer

• Competitive Salary 
• Bonus Opportunities
• Comprehensive healthcare for you and your dependents
• Retirement savings plans with company match
• Generous paid time off and holidays
• Employer paid life insurance
• Company laptop and smartphone
• Ongoing training and professional development opportunities

TriNova, Inc. is a manufacturer's representative and distributor that has been dedicated to helping customers, manufacturers, and suppliers with measurement and process control needs and challenges for over 70 years. Industries we work closely with include oil and gas, chemical, environmental, renewable fuels, pulp & paper, food & beverage, and water & wastewater.

TriNova, Inc. is an equal opportunity employer. We are committed to a work environment that supports, respects, and inspires all individuals by providing equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

 

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