Service Writer

Welch Equipment Company

Welch Equipment Company is the premier provider of material handling solutions and represents equipment from the world's #1 manufacturers. Our culture of continuous improvement, or Kaizen, is embedded throughout the organization and is only one of the many "tools" to our success in supporting our employees.

Our core values are:

• Positive Attitude
• Servant Leadership
• Kaizen 365 (getting better, together, everyday)

Our goal is to provide our employees with the tools needed to build a successful career, not just a job. We provide top notch support for our technicians in the form of manufacturer training, tech support, field service supervisors, on the job training in a controlled environment, cutting-edge technology and leaders trained to support.

We are seeking employees who are ready to join a culture of continuous improvement, positive attitude, and servant leadership. If that's you come build your career with us at Welch Equipment Company and let's continue to set the standard!

Benefits:

• Low-cost Medical, Dental, Vision insurance
• STD, LTD, and Life insurance
• Accrued Paid Sick Leave and PTO
• 401(k) match
• Compensation Range: $25.00 - $31.00 / hour depending on experience

Brief Position Description (Job Summary)

The Service Writer is responsible for preparing accurate, timely repair estimates, maintaining well-organized estimate documentation, and coordinating with customers to obtain repair approval. This position ensures clear and detailed communication with both customers and vendors and includes following up on all estimates to verify accuracy and ensure prompt completion.

Job Type and Schedule: Full time, M-F 8-hour shift, in-office

What you would be doing:

• Quote preparation: generate accurate repair estimates for our customers
• Provide accurate estimates within expected timeframes to customers by communicating with internal teams
• Maintain strong, professional relationships with internal and external customers
• Responsible for accurately entering data across multiple software systems.
• Monitor and record all estimates—approved, lost, denied, and accepted/invoiced.
• Generate reports as needed
• Ability to work in a constant state of alertness and safe manner
• Additional job duties as assigned

Education and experience:

• High School Diploma or GED equivalent required
• Some experience in material handling or similar industry preferred.
• Excellent customer service skills and mindset
• Ability to organize and manage multiple priorities, with attention to detail
• Solid communication skills, both verbal and written.
• Experience with Microsoft Suite (Outlook, Word, Excel, etc) preferred