Account Manager - Logistics

Job Description

Job Description

Account Manager – Logistics (Entry level)

Location: Southfield, Michigan (On-site)

Position Type: Full-Time

About Rock City Logistics

Rock City Logistics is a fast-growing Third-Party Logistics (3PL) powerhouse driven by grit, speed, and unstoppable energy. We move market-critical freight, operating in a high-stakes, high-reward environment. We work hard, win together, and maintain an electric sales floor where our inputs directly govern our outputs.

We are looking for an Account Manager who thrives in dynamic environments, builds bulletproof relationships, and operates with surgical precision.

Position Summary

As an Account Manager, you are the critical engine of our customer relationships and operational execution. You aren't just a "point of contact"—you are a logistical architect, an advisor, and a professional problem solver. This role sits right at the center of the storm, requiring you to manage high-volume customer accounts, partner with our Carrier Sales team, and ensure that every single load moves flawlessly.

The ideal candidate does not get flustered by a ringing phone, an incoming email, or a sudden supply chain disruption. Instead, you organize the chaos, prioritize execution, and sweat the smallest details.

Key Responsibilities (What You'll Do)

• Master the Juggle: Seamlessly prioritize and execute multiple operational tasks simultaneously—including load building, rate quoting, appointment scheduling, and real-time transit tracking—without letting a single ball drop.
• Sweat the Details: Review customer routing guides, contract parameters, and accessorial terms with extreme accuracy. Spot pricing or detail discrepancies before they turn into operational failures or billing snags.
• Proactive Problem Solving: Monitor active freight pipelines. When weather, transit delays, or warehouse issues threaten a shipment, rapidly formulate fallback strategies and communicate them transparently to the client.
• Cross-Floor Collaboration: Partner daily with our Carrier Sales Representatives to align market capacity with your customer's shipping needs. Treat internal operations like a unified front to maximize team margins.
• Account Optimization: Grow your assigned book of business by consistently delivering exceptional, no-fail service, identifying secondary lane opportunities, and presenting data-driven performance updates to clients.

What We Are Looking For (Qualifications)

• The "Air Traffic Controller" Mindset: Proven ability to multitask, prioritize high-velocity workflows, and make rapid, calculated decisions under pressure.
• Obsessive Attention to Detail: You notice the single digit, the minor typo, or the $0.01 variance that others miss. You take pride in organized, error-free documentation.
• Exceptional Communication: Strong verbal grit and written clarity. You can hold your own on a tough call with a client while maintaining total professionalism.
• Collaborative Spirit: A true team player who understands that individual wins are built on team execution. You collaborate fluidly across departments to hit macro goals.
• Tech-Savvy: High comfort level with Logistics TMS platforms and customer portals. Intermediate Excel proficiency (sorting data, filtering, and utilizing structured tracking layouts) is highly preferred.
• Logistics or Sales Experience: 1–3 years of experience in 3PL account management, customer success, high-volume brokerage, or fast-paced inside sales is a significant advantage.

What We Offer (The Perks)

• Competitive Compensation: Solid base salary ($42,500) paired with an attractive uncapped commission structure.
• Health & Wellness: Comprehensive Medical, Dental, and Vision insurance.
• Future Wealth: 401(k) Retirement Plan featuring a match.

Rock City Logistics is an Equal Opportunity Employer. Employment decisions are made purely on merit and business needs, free from discrimination. > Strict No-Agency Policy: We do not accept unsolicited agency resumes and will not pay fees to any third-party staffing firms. All hiring is handled directly by our internal team.

A Note to Third-Party Recruitment Agencies: > Rock City Logistics manages all talent acquisition internally. We do not accept unsolicited resumes, headhunter leads, or agency profiles from search firms or staffing agencies. Any unsolicited resumes submitted to our job board, internal team members, or company email addresses will be deemed the sole property of Rock City Logistics, and no fee or placement compensation will be paid under any circumstances. We kindly ask that agencies do not contact our hiring managers or executive team directly.