Brokerage Operations Manager - Refrigerated and Cold Chain Logistics

Kingdom Cold Solutions is a rapidly growing temperature-controlled logistics company specializing in refrigerated transportation, cold storage, cross-docking, and Texas redistribution solutions. We are a company rooted in integrity, excellence, and servant leadership, where hard work, accountability, and results are recognized and rewarded. We are looking for individuals who take ownership, solve problems, and thrive in a fast-paced environment. In return, we offer autonomy, support, growth opportunities, and compensation that reflects results and contribution. The Opportunity As our Brokerage Operations Manager, you will serve as the operational backbone of the business, ensuring profitable, on-time execution of temperature-controlled shipments from pickup through delivery. While ownership focuses on customer growth and strategic initiatives, you will lead day-to-day operations and have the opportunity to contribute meaningfully to the continued growth of the business. You'll receive direct support from ownership during onboarding and work closely with leadership as you take on increasing responsibility and ownership within the operation. Key Responsibilities Build and optimize loads for equipment utilization, lane efficiency, and profitability. Actively source and recruit new carrier partnerships to expand our capacity pool, support new lanes, and strengthen our transportation network. Coordinate and book shipments while actively developing and maintaining strong carrier relationships to secure reliable capacity in our key refrigerated lanes. Schedule pickups and deliveries with precision, accounting for transit times, appointment windows, and temperature requirements. Provide customers with proactive communication, including ETAs, delivery updates, exception reporting, and shipment visibility. Coordinate cross-dock operations, transloads, and inventory staging while protecting product integrity. Monitor shipments from dispatch through delivery using our TMS and temperature monitoring systems. Resolve operational issues quickly and effectively, including delays, temperature deviations, and equipment challenges. Ensure compliance with food safety regulations, sanitary transportation requirements, and documentation standards. Manage operational paperwork, including rate confirmations, carrier packets, invoicing support, and claims documentation. Maintain accurate records within the TMS and provide operational reporting to leadership. Continuously improve processes, carrier performance, and lane efficiency. Serve as a primary point of contact for carriers, customers, and warehouse partners, including rotating on-call support as needed. Qualifications 2–5+ years of experience in freight brokerage, transportation operations, or refrigerated logistics (preferred). Experience with refrigerated transportation, food-grade freight, FSMA, and food safety regulations is a strong plus, but not required. We are committed to providing training and resources for strong brokerage candidates looking to expand their expertise in the cold chain industry. Proven ability to build and maintain carrier relationships that provide dependable capacity. Experience with TMS platforms, load boards, and Microsoft Office. Strong communication, organization, and problem-solving skills. Ability to remain calm, decisive, and solutions-focused under pressure. Bilingual English/Spanish is a strong plus. What Success Looks Like in the First 90 Days Maintain 95%+ on-time pickup and delivery performance. Develop and strengthen 5–15 active reefer carrier relationships in our core lanes. Deliver consistent, proactive communication to customers and carrier partners. Maintain excellent operational execution with no recurring compliance or temperature issues. Base Salary: $65,000–$78,000 based on experience Health Insurance: Medical plan provided Paid Time Off: PTO and company holidays Performance Bonus: Incentive opportunities tied to operational performance, profitability, service levels, and growth objectives. Detailed bonus metrics, KPIs, and payout structure will be shared during the interview process so candidates have a clear understanding of how performance impacts compensation. Growth Opportunity: Clear path toward expanded leadership responsibilities as the company scales. We are open to discussing long-term upside opportunities for the right individual as the company grows. Why Kingdom Cold Solutions? We believe great people deserve the opportunity to do meaningful work, operate with ownership and autonomy, and share in the success they help create. You'll have direct access to ownership, the support needed to succeed, and the opportunity to make a meaningful impact as we continue to grow. We work hard, support one another, and reward exceptional performance. If you take pride in execution, enjoy solving problems, and want to help build something lasting, we'd love to talk. How to Apply Please send your resume and a brief overview of your brokerage or cold chain experience. #J-18808-Ljbffr Kingdom Cold Solutions