Admitting ED Registrar

Admitting/ED Registrar

Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the direction and supervision of the Senior Manager, Operations, the Admitting/ED Registrar registers and admits patients in the hospital information system, verifies insurance eligibility, collects copayments, makes outgoing and receives incoming phone calls, interacts with internal and external customers and works with others in the department and Hospital to ensure an efficient and effective patient and financial flow.

Essential Functions

• Deliver outstanding customer service to both internal and external customers.
• Ensure the integrity of the data in the hospital's information system, Epic, with respect to patient demographic, insurance and admission information.
• Follow and act on admission procedures and policies for all admitted patients.
• Leverage technology tools to communicate with providers and other entities within MGB.
• Review bed requests and assign bed placements for inpatient units.
• Obtain authorizations from health insurance companies for admitted patients.
• Secure follow up appointments in various clinics for Emergency Department patients.
• Verify patient insurance using various methods.
• Apply knowledge of payor requirements and guidelines to ensure effective reimbursement.
• Assist in ensuring adequate departmental coverage when needed.
• Participate in holiday coverage rotation.
• Conduct in-patient interviews.
• Secure patient valuables.
• Document accurate information on all patient accounts to ensure an effective workflow throughout the organization.
• Demonstrate ability to handle difficult situations by using effective problem-solving skills.
• Serve as a resource for patients and others with questions regarding registration, insurance eligibility and patient admission.
• Collect insurance copays from patients.
• Collaborate with others to ensure a positive and effective patient experience.
• Demonstrate ability to work independently and as part of a team in a fast-paced environment with constant interruption.
• Flexible availability to accommodate work coverage requests.
• Able to accurately type at least 40 words per minute.
• Relate effectively to various types of customers in a professional and courteous manner.
• Utilize supervisor or manager to resolve issues/concerns as needed.
• Attend and participate in departmental meetings.
• All other duties as assigned.

Education and Experience

Requires a professional, service-oriented individual with strong organizational skills and sound judgment. An independent thinker with the ability to work under limited supervision. Must possess a high school diploma or GED.

Working Conditions

Mental and visual attention requiring combination of alertness and manual dexterity when typing/using a PC. Able to stand for periods of time and able to push 10-15 pounds.

Physical Requirements

• Standing Occasionally (33-67%)
• Walking Occasionally (33-67%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Stooping Occasionally (3-33%)
• Crouching Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

243-245 Charles Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.