Business Process Reengineering Specialist

Business Process Reengineering Specialist Job Description

Position Title: Business Process Reengineering Specialist
Program: SBA Enterprise Cybersecurity Services (ECS)

Position Summary

The Business Process Reengineering (BPR) Specialist supports the Small Business Administration (SBA) Enterprise Cybersecurity Services (ECS) program by leading business process analysis, optimization, transformation, and modernization efforts supporting enterprise cybersecurity operations, engineering, and governance functions. 
The Business Process Reengineering Specialist serves as a senior-level functional and operational lead responsible for evaluating existing cybersecurity business processes, identifying operational inefficiencies, developing optimized workflows, and implementing continuous process improvement initiatives aligned with federal cybersecurity mandates, Zero Trust Architecture (ZTA), cybersecurity modernization initiatives, and SBA mission objectives.

Essential Duties and Responsibilities

• Provide senior-level business process reengineering support for the SBA ECS cybersecurity program.
• Support Task Areas 3.5.4 and 3.5.4.3 by analyzing, redesigning, documenting, and optimizing cybersecurity operational processes and enterprise workflows.
• Conduct current-state and future-state business process assessments across cybersecurity operations, governance, compliance, incident response, vulnerability management, and engineering functions.
• Facilitate process improvement workshops, stakeholder interviews, requirements gathering sessions, and operational assessments.
• Develop business process models, swim lane diagrams, workflow diagrams, process maps, standard operating procedures (SOPs), and operational playbooks.
• Identify opportunities for process automation, orchestration, and workflow optimization utilizing modern cybersecurity tools and technologies.
• Support implementation of cybersecurity modernization initiatives supporting Zero Trust Architecture, cloud transformation, and enterprise cybersecurity engineering.
• Collaborate with cybersecurity architects, engineers, SOC analysts, ISSOs, ISSMs, and program managers to align business processes with enterprise security objectives.
• Analyze cybersecurity operational metrics, performance indicators, process bottlenecks, and service delivery challenges to recommend improvements.
• Develop and implement governance processes supporting RMF, FISMA, FedRAMP, NIST, CISA directives, and SBA cybersecurity compliance requirements.
• Support organizational change management activities associated with cybersecurity transformation and process modernization efforts.
• Develop recommendations to improve operational efficiency, reduce cybersecurity risk, streamline service delivery, and enhance mission performance.
• Assist with development of integrated master schedules, project plans, transition plans, and operational implementation strategies.
• Support cybersecurity program management activities including reporting, process governance, risk tracking, and stakeholder communications.
• Develop executive briefings, status reports, business cases, gap analyses, and strategic recommendations for senior leadership.
• Provide task management and coordination support across cross-functional cybersecurity teams and stakeholders.
• Monitor process improvement initiatives to ensure successful implementation and measurable operational outcomes.
• Support continuous process improvement initiatives using Lean, Agile, ITIL, Six Sigma, and industry best practices where applicable.
• Ensure cybersecurity operational processes align with SBA mission requirements, federal guidance, and enterprise governance standards.

Minimum Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Cybersecurity, Information Technology, Organizational Development, Engineering, or related discipline. Relevant experience may substitute for degree requirements.
• Minimum of 8 years of experience supporting business process improvement, cybersecurity operations, IT program management, or federal modernization initiatives.
• Demonstrated experience conducting business process reengineering, workflow optimization, and organizational transformation activities.
• Experience supporting cybersecurity operations, enterprise IT modernization, governance, or federal cybersecurity programs.
• Strong understanding of federal cybersecurity requirements including NIST, RMF, FISMA, FedRAMP, and Zero Trust initiatives.
• Experience developing process maps, workflow documentation, SOPs, governance documentation, and operational procedures.
• Knowledge of cybersecurity operations, SOC workflows, incident response, vulnerability management, and enterprise security operations.
• Experience facilitating stakeholder meetings, requirements sessions, workshops, and executive briefings.
• Strong analytical, organizational, communication, and technical writing skills.
• Ability to coordinate cross-functional teams and manage multiple priorities in a dynamic operational environment.
• Experience supporting Agile, ITIL, Lean Six Sigma, or continuous improvement methodologies preferred.

Preferred Certifications

• Project Management Professional (PMP)
• Certified Business Analysis Professional (CBAP)
• Lean Six Sigma Green Belt or Black Belt
• ITIL Foundation or ITIL Managing Professional
• Certified Information Systems Security Professional (CISSP)
• Certified Information Security Manager (CISM)
• SAFe Agile Certification
• Certified Scrum Master (CSM)