Director, PFS Customer Service & Call Center (Hybrid)
UNC Health Care
UNC Health Care seeks a Director of Customer Service and Call Center within Patient Financial Services. This role oversees system-wide operations for the Customer Service and Call Center teams, driving program planning, operational and financial analysis, and performance improvement across UNC Health Care. The position coordinates with multiple departments and external vendors to meet data requirements, maintain service levels and regulatory standards, and ensures efficient, high-quality #J-18808-Ljbffr UNC Health Care
- ...responsibility of the Customer Service (MyUNCChart, Bankruptcy... ...Correspondence) and Call Center (Inbound) team within... ...Financial Services Reps, PFS -- Call Center Reps,... ...guidelines. Additionally, the Director is responsible for... ...Work Assignment Type: Hybrid Work Schedule: Day...SuggestedFull time
- GRAIL is seeking a Supervisor, Customer Service to lead a team in Durham, NC, ensuring high-quality customer... ...-on process improvement in a flexible hybrid work setup. The position requires 5+ years in customer service (call center preferred) and 1-2 years in a supervisory...SuggestedFlexible hours
- ...The Role BHPS is seeking an experienced Customer Service Supervisor to manage the company’s... ...members and providers and high traffic call center. The Supervisor directly manages the daily... ...with Customer Service Manager and Director to identify call reduction efforts and...SuggestedWork at officeFlexible hours
$90k - $110k
Piper Companies is seeking a Manager, Customer Service (Call Center) for an award-winning organization in the Raleigh-Durham, North Carolina area. This hybrid role requires overseeing daily call center operations, driving performance excellence, and leading teams to deliver...Suggested$90k - $110k
Piper Companies is seeking a Manager, Customer Service (Call Center) for an award winning organization in the Raleigh-Durham, North Carolina area. The Manager, Customer Service (Call Center) role is a hybrid position requiring regular onsite presence. The Manager, Customer...Suggested$116.6k - $324.8k
...Overview Responsible for executing the patient services strategy for our affordability copay call center. Accountable for the success and execution of the... ...complex client issues • Directs and coordinates the customer service and productions/fulfillment activities...Full timePart timeImmediate startRemote workWorldwide$80k - $106k
...please visit grail.com The Supervisor, Customer Service oversees a team of customer service... ...quality and productivity through reports, call monitoring, and case audits; implement corrective... ...customer service experience(call center environment), with at least 1–2 years in...Full timeWork at officeLocal areaFlexible hours- IQVIA is seeking a Senior Director, Client Services for our call center-focused patient services. This fully remote role supports an affordability copay center, with travel required; you will drive program execution, staffing, and client engagement while building leadership...Remote job
- Supervise the day-to-day activities of the customer service team. Assign and monitor workloads. Provide coaching, mentoring, and performance... .... 5+ years of relevant customer service experience(call center environment), with at least 1-2 years in a team lead, senior...
- IQVIA is seeking a Director, Client Services for a US-based hybrid role with offices in Durham, NC or Wayne, PA. You will lead operations staff, align with executive leadership, and drive regional initiatives to ensure projects are resourced and delivered on time. You will...
- ...Plan Solutions, LLC, in Chapel Hill, NC, seeks an experienced Customer Service Supervisor to manage high-volume service operations for... ...providers. The role directly supervises daily activities of call center reps to ensure customer satisfaction and KPI achievement. The...
$150k - $165k
Director, Client Services Programs We are seeking a Director to lead a high-performing, patient-centric... ...with a high degree of independence Customer-focused mindset with strong professionalism... ...and database management tools Contact center experience, including script review...Full timePart timeWork at officeImmediate startWorldwide$75k - $100k
...Piper Companies is seeking an Call/Contact Center Manager to support a growing... ...the insurance and financial services industry. The Call/Contact... ...ensuring strong collaboration and customer satisfaction Review and... ..., Durham NC, onsite, hybrid, call center, contact center...Contract workRelocation package3 days per week- ...engagement, territory planning, and selling our services. We prioritize building lasting... ...envision how technology can transform our customer’s business to drive higher levels of... ...drives Randstad Digital operates in a hybrid work model in areas where we have...Hourly payFull timeWork experience placementLocal areaRemote workFlexible hours
$106k - $295.3k
...role is based in the US and requires a hybrid work schedule going into the Wayne, PA... ...Durham, NC office. Job Overview The Director, Client Services directs a group of operations staff for... ...challenges and to achieve exemplary customer service Participate in corporate or organizational...Full timePart timeWork at officeImmediate startWorldwide- ...lead client relationships, coordinate across teams, and develop service plans that meet client goals. You will renewals, coordinate... ...teammates. A Bachelor's degree and 7+ years in insurance required; hybrid work, generous benefits, and ongoing development. #J-18808-...
- Brighton Health Plan Solutions, LLC is seeking an experienced Customer Service Supervisor to lead a high-volume call center for members and providers. You will directly manage daily performance, staffing, and escalation handling to meet KPI targets and ensure customer satisfaction...
- ...associates serve more than 10 million customers a week across 10 Southern and Mid-Atlantic... ...all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if... ...Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall...Local areaFlexible hours
- ...to serve and to deliver unmatched service and support when outfitting every customer. We run together to solve... ...champion our brand. Overview:The Director, Customer Acquisition is a senior... ...business growth.This position is hybrid, with the expectation of being in...Full timeWork at officeLocal areaRelocation package3 days per week
- The Jonus Group is seeking a Commercial Lines Account Manager in North Carolina to support mid-to-large and small accounts. The role requires a strong background in account management and a quick transition to ownership after training, with relocation considered for the...Relocation
- Manager, Programs, Events & Client Services Join a Team That Helps Leaders Make a Lasting Difference. For more than 50 years, Bell Leadership... ...leadership programs. Coordinate logistics for assigned custom leadership programs. Provide program management and logistical...Work at officeAfternoon shift
- LCI in Durham, NC, seeks an Accounting Supervisor to lead AP/AR and ensure accurate financial record-keeping and reporting. The hybrid schedule includes a Monday-Friday workweek in the Durham area. The role emphasizes staff supervision, process optimization, and close...Work at officeMonday to Friday
$1,582 - $1,812 per week
Registered Nurse Pay: $1,582.00 to $1,812.00 weekly Assignment Length: 13 Weeks Schedule: 3x12-Hour 07:00 - 19:00 Openings: 1 Start Date: 08/17/2026 Experience: 1 year Facility Info: Log in to view details Charting System: Epic We'll work with you to build the healthcare...$70.6k - $176.4k
...collections specialists focused on IQVIA's emerging and higher-risk customer segments, including BioTech, MedTech, pre-commercial, and other... ...tools.IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life...Full timePart timeWork at officeImmediate startWorldwide- Accurate Healthcare Staffing is seeking a travel nurse RN Care Manager for a travel nursing assignment in Chapel Hill, North Carolina. Specialty: Care Manager, Discipline: RN. Start Date: 08/17/2026. Duration: 12 weeks. 40 hours per week, 8-hour days. Employment Type: Travel...Shift work
- Bell Leadership Institute is seeking a Manager, Programs, Events & Client Services to lead end-to-end delivery of open enrollment leadership programs. You will coordinate logistics, engage with clients, and work with Bell trainers to ensure exceptional participant experiences...Afternoon shift
$65k
...operation of front desk, bell desk, housekeeping, and call center ensuring appropriate service to hotel guests. Job Duties · Manage hotel and related... ...and promotions with other departments. · Resolve customer complaints or disputes. · Ensure compliance with established...Work at officeLocal area- ...Manager, Contact Center Location: Hillsborough, NC (On-Site)... ...people, our people invest in our customers. That philosophy drives... ...foundation of the legendary service experience we deliver every day... ...in close partnership with the Director of Customer Experience & PMO,...Work experience placementShift work
$14 per hour
...Customer Service - Self Storage Manager Public Storage is the self-storage industry leader... ...payments and make reminder and collection calls when required Physical Requirements:... ...from a variety of customer service centered sales environments including retail, restaurant...Hourly payFull timeWeekend work$177.69k
...Account Executive (known to N2 as Area Directors) to launch, grow, and lead a Stroll publication... ...there, you grow an asset you own. This hybrid position involves a blend of in-person... ...local businesses with their ideal customers through your publication Engage with homeowners...Local areaWork from homeHome officeFlexible hours
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