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Director, PFS Customer Service & Call Center (Hybrid)

UNC Health Care

UNC Health Care seeks a Director of Customer Service and Call Center within Patient Financial Services. This role oversees system-wide operations for the Customer Service and Call Center teams, driving program planning, operational and financial analysis, and performance improvement across UNC Health Care. The position coordinates with multiple departments and external vendors to meet data requirements, maintain service levels and regulatory standards, and ensures efficient, high-quality #J-18808-Ljbffr UNC Health Care

Vacancy posted 2 days ago
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