Front Desk Assistant - FWS (2026/2027)

Front Desk Assistant - FWS (2026/2027)

The Front Desk Assistant serves as the first point of contact for residents, students, and visitors seeking assistance from Housing and Accessibility Services. This position provides customer service by greeting visitors, answering questions related to housing and accessibility accommodations, responding to phone calls, and assisting with general office operations. Front Desk Assistants conduct lockouts, proctor exams as needed, complete special projects assigned by Housing and Accessibility Services staff, and help monitor, document, and communicate concerns or issues that require professional staff follow-up.

Specific duties include greeting and assisting residents, students, and visitors with Housing and Accessibility Services inquiries. Answering and directing phone calls for the Oaks Office and residence halls. Assisting with housing-related services, including applications, lockouts, and general resident support. Proctoring exams and supporting Accessibility Services operations as needed. Monitoring, documenting, and reporting concerns or escalating issues to professional staff. Completing administrative tasks and special projects assigned by Housing and Accessibility Services staff. Maintaining a welcoming, professional, and customer-focused office environment. Performing other duties as assigned.

Minimum qualifications include being a ULV student, maintaining a 2.0 GPA, and being in good standing with the university. The ability to handle data and information in a confidential way is also required.

The hourly rate for this position is $16.90. The position is located on the La Verne Main Campus.