Client Support Analyst

Client Accounts Analyst

We have an exciting opportunity for a Client Accounts Analyst in the Atlanta, Austin, Chicago, Houston, New York or Washington, DC office at Eversheds Sutherland (US) LLP. We are searching for someone who wants to be a valued contributor and member of a talented and dynamic team of lawyers, paralegals and business professionals.

The Client Accounts Analyst is responsible for facilitating the goals and activities of the firm's client accounts management in the Accounting and Finance Department. This role involves collaborating with Billers, Partners, Legal Secretaries and Clients to provide high-level, results-driven support and service, ensuring the timely collection of Accounts Receivable to meet and exceed firm expectations. The Client Accounts Analyst will play a critical role in maintaining the financial health of the firm by analyzing client accounts, identifying trends, and implementing strategies to optimize collections. This position requires a high level of analytical skills, attention to detail, and the ability to work independently and as part of a team.

Responsibilities and Duties:

• Documents communications between clients, attorneys, and accounting staff in ARCS Collections Software in a systematically manner. Ensure all interactions are accurately recorded and easily accessible for future reference.
• Conducts thorough research on client activities, including historical billing and collections, to develop a comprehensive understanding of client behavior. Use this information to predict future payment patterns and identify potential issues.
• Analyzes data to identify and resolve problematic patterns that may adversely influence billing and collections. Develops and implements strategies to mitigate these issues and improve overall collection rates.
• Coordinates with Accounts Receivable Team to ensure the accurate allocation of client funds received. Works closely with the team to streamline processes and improve efficiency.
• Coordinates with Billing Team on client status updates and organizes next steps to action by leading suggestions on escalating accounts.
• Maintains a high level of discretion, confidentiality, and sound judgement in accounting transactions and interactions with others. Ensures all actions comply with firm policies and ethical standards.
• Maintains key reporting metrics shared with management and monthly inventory meetings.
• Addresses the receivables of transitioning Partners in a timely manner, in accordance with Account procedure. Monitor and manage ageing receivables to minimize overdue accounts.
• Seeks necessary write-off approvals in accordance with firm policy. Provides detailed justifications for write-offs and ensures they are processed accurately.
• Manages escalated client accounts by submitting and tracking status with third party collection agencies.
• Provides ad hoc reporting as requested by Accounting Management or other firm leaders. Prepares detailed and accurate reports that support decision-making and strategic planning.
• Identifies and suggests improvements to existing processes and implements approved changes. Continuously seek ways to enhance efficiency and effectiveness in collections activities.
• Performs other duties, as assigned with the ability to adapt to cyclical periods, peak workloads, and new assignments.

Knowledge, Skills and Abilities:

• A Bachelor's degree is preferred in Business Administration, Accounting, Finance or a business related field from an accredited college or university.
• 4+ years' experience in accounting or other business experience. Legal or professional services experience is preferred.
• Excellent interpersonal, written and verbal communication skills are required. Proven analytical and problem-solving skills. In depth and broad understanding of and experience with applications and databases. Strong organizational skills and attention to detail. Ability to multi-task and prioritize workloads. Ability to present ideas in a business-friendly and user-friendly language. Displays excellent judgment. Interacts comfortably and confidently with people of all levels, both inside and outside the firm.
• Proficient with accounting and business software programs. Excellent computer skills, including proficiency with the entire Microsoft Office Suite, especially Microsoft Excel. Advanced knowledge of accounting software systems is required.

This is a hybrid role and will require on-site presence 3 days per week. The salary ranges for this position vary depending on the geographic location and other factors such as experience, internal equity, market data, and job-related considerations. The range for this position is from $62,100 - $95,000, with offers contingent upon the various factors. The firm's compensation strategy includes not just a base salary but also comprehensive benefits such as healthcare, paid time off, discretionary merit bonuses, life and disability insurance, retirement plans and tailored learning opportunities.

Eversheds Sutherland (US) LLP is committed to promoting diversity and inclusion within our Firm and in the larger legal profession. We believe that diverse skills, knowledge and viewpoints make us a stronger firm. Eversheds Sutherland (US) LLP maintains a policy of affording all employees and applicants equal employment opportunities without regard to actual or perceived race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), sexual orientation, gender (including gender identity or expression or transgender status), national origin, age, disability, genetic information, marital or familial status, domestic violence victim status, ancestry, amnesty, citizenship status, ethnicity, military and veteran status, or any other characteristic protected by applicable law. Unlawful discrimination, harassment and retaliation will not be tolerated in any of the Firm's offices or any other work-related setting. Qualified individuals with a disability may request a reasonable accommodation in order to apply for a position or to enable them to perform the essential functions of a position for which they are otherwise qualified. EEO.