Representative, Gift Processing

Who We Are International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable. We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve. The Need For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a Representative, Gift Processing. IJM is seeking a detail-oriented individual to coordinate IJM’s donation data management and gift acknowledgement processes from beginning to end, with an eye for both operational effectiveness and donor experience. The successful candidate will be an effective problem-solver with experience in data management, data quality, administration and non-profit fundraising in a fast‑paced, professional environment and must maintain confidentiality of privileged and sensitive information. This position is based in the Washington D.C. area and reports to the Data Quality & Compliance Senior Manager. Responsibilities Gift Data Management Ensure accurate and timely entry of all gift information from checks, cash, credit cards, wire transfer, EFT and stock donations into IJM’s constituent database, to meet the needs of IJM’s donors, fundraising and accounting teams; Facilitate recurring donations via credit card and direct debit and follow‑up with exceptions; Facilitate company matching gifts and the processing of data from other workplace giving programs; Maintain procedures to ensure data compliance with financial policies including restricted giving, refunds and receipting; Process and track giving for various events and campaigns; Communicate with teams about their events and campaigns to ensure we are set up to correctly process their gifts; Communicate with all teams as gift questions arise; Clean up various data associated with giving in Salesforce; Liaise with the IJM’s Finance department to reconcile discrepancies between various sources of information including IJM’s online systems, accounting database and banking records. Gift Acknowledgements Lead on and ensure timely and accurate delivery of all gift acknowledgements to donors, coordinating with volunteers, other staff and interns, when applicable. Implement new systems as they are developed to implement new fundraising strategies for acknowledging various types of donations. Identify and recommend technology and system improvements that would reduce costs, increase efficiency and allow for scaling as volume is expected to grow rapidly over the coming years. Team Administration Maintain filing systems for donor records and authorizations that require paper documentation. Manage inventory of all materials needed for gift acknowledgements and other program needs. Requirements 2 years of professional experience in database management, administration, accounting or a similar role preferred. Bachelor’s degree. Proven ability to manage tasks and meet deadlines with minimal oversight or supervision. Proven ability to manage large amounts of information with accuracy. Must be able to type a minimum of 50-60 words per minute. Proficiency in Microsoft Office, particularly Excel. Exceptional ability in written and oral communications – proven ability to communicate effectively with a variety of constituencies including donors, vendors and internal stakeholders. Familiarity with non‑profit fundraising preferred. Demonstrated ability to manage and maintain accurate data. Prior experience using Salesforce preferred. Critical Qualities Mature orthodox Christian faith as defined by the Apostles’ Creed. Winsome. Driven. Tenacious problem solver. Compelling conversationalist and intelligent listener. Exceptionally high level of honesty and integrity. High standard of personal discipline. Sustained positive attitude. Comfortable relating to an audience of diverse people and personalities. Application Process Upload Resume, Cover Letter & Statement of Faith* in one PDF document. *What is a statement of faith? A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship. What does IJM have to offer? Comprehensive Medical/Dental/Vision benefits Monthly commuter and parking benefits in the DC metro area Retirement benefit options Paid leave starting at 23 days 12 holidays (plus early release the day prior) Daily, quarterly, and annual community spiritual formation Robust staff care resources IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidate’s value congruence and thorough background, police clearance, and reference check processes. At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed. IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract. #J-18808-Ljbffr