Quality & Training Manager (Gov-Contracted Call Center)

Systems Integration Inc

A provider of customer experience solutions is seeking a Quality & Training Manager in the Washington DC metro area. This role will oversee quality assurance activities and manage training programs at a government‑contracted call center. Responsibilities include monitoring quality metrics, analyzing performance trends, designing training materials, and ensuring compliance with service standards. The ideal candidate has experience in quality assurance, strong analytical abilities, and a relevant Bachelor’s degree. #J-18808-Ljbffr Systems Integration, Inc.

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Vacancy posted 3 days ago

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