Lead Business Analyst

Lead Business Analyst – LCNC / n8n Workflow Automation

We at Coforge are seeking a Lead Business Analyst with strong exposure to Low-Code / No-Code (LCNC) workflow automation platforms, preferably n8n, to support enterprise-wide automation and AI-led transformation initiatives within the Banking domain. The ideal candidate will act as a critical bridge between business stakeholders and technical delivery teams, driving requirement discovery, solution design, and value realization. A strong inclination toward AI-assisted productivity tools, modern delivery practices, and large-scale workflow orchestration is essential.

Key Responsibilities

• Engage with business stakeholders to understand current-state processes, pain points, and automation opportunities
• Conduct discovery workshops, requirement-gathering sessions, and design-thinking workshops with business and IT teams
• Translate business needs into clear functional requirements, user stories, process flows, and acceptance criteria
• Serve as the single point of contact (SPOC) for requirement clarifications across the delivery lifecycle
• Ensure alignment between business goals, automation outcomes, and regulatory constraints

LCNC / Workflow Automation

• Analyze, design, and document workflows using LCNC platforms, with a strong preference for n8n
• Experience with additional platforms such as Microsoft Power Automate, Zapier, Make.com, Appian is a plus
• Define end-to-end process orchestration, system integrations, exception handling, retry mechanisms, and human-in-the-loop steps
• Collaborate closely with developers, solution architects, and platform teams to ensure scalable, secure, and maintainable automation solutions
• Support UAT, business validation, production go-live, and post-deployment optimization

AI & Productivity Enablement

• Leverage AI tools such as Microsoft Copilot, ChatGPT, Cursor, and AI-driven documentation/analysis tools to:
• Accelerate requirement gathering and documentation
• Improve process analysis and solution design quality
• Enhance personal and team productivity
• Identify opportunities to embed AI capabilities or AI agents within workflows for:
• Decision-making
• Classification and routing
• Data enrichment and automation

Documentation & Governance

• Create and maintain high-quality delivery artifacts, including:
• Business Requirement Documents (BRD)
• Functional Requirement Specifications (FRS)
• User stories and acceptance criteria
• Process flows, wireframes, and solution diagrams
• Automation value realization and benefit assessment documents
• Ensure adherence to enterprise governance, security, compliance, and banking regulatory standards
• Support audit and compliance reviews where required

Required Skills & Experience

• 8–10 years of experience as a Business Analyst, preferably within Banking or Financial Services
• Strong hands-on experience with workflow automation and LCNC platforms, preferably n8n
• Proven experience working in enterprise automation or digital transformation programs
• Solid understanding of end-to-end business processes, system integrations, and API-driven architectures

• Strong knowledge of:
• Requirement elicitation techniques
• Process modeling (BPMN preferred)
• Agile / Scrum and/or hybrid delivery models
• Experience working with cross-functional technical teams (developers, architects, QA)
• Exposure to AI-driven automation, intelligent workflows, or decision automation is highly desirable