Hotel Front Desk Attendant

Front Desk Agent

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values.

Responsibilities:

• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
• Balance cash at the end of each shift and generate reports for the next shift.
• Manage guest check-ins and check-outs appropriately
• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
• Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions

Qualifications:

• Availability to work flexible schedules, including weekends and holidays.
• Proven customer service experience with a strong guest-focused mentality
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Experience in food service or hospitality is preferred but not requiredwe welcome applicants at all experience levels.

Compensation $14 - $15 hourly About Fairfield by Marriott Inn & Suites Fort Walton Beach Hurlburt Area

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.