Assistant Facilities Manager

Assistant Facility Manager (AFM) The Assistant Facility Manager (AFM) is a collaborative supporter and member of the facilities management team. The role’s objective is to provide world‑class operational service delivery to the client, ensuring resources are identified, planned, estimated, organized, and scheduled prior to execution for efficient utilization of the team’s resources. Responsibilities Assist the FM in meeting or exceeding Site Key Performance Indicators (KPIs); monitor service level guidelines (SLGs) weekly to identify potential off‑track areas and plan corrective actions accordingly. Oversee day‑to‑day facility operations including HVAC, electrical, mechanical, janitorial, maintenance, repair, and pest control. Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction. Support financial reporting, capital and expense budget preparation, variance reporting, and successful completion of client initiatives and KPIs. Routinely inspect the building to ensure suppliers meet contractual agreements. Assist in the completion of building audits. Review, prioritize, and determine activities required for completion of a work order (WO) and work with suppliers to ensure complex work orders are planned and executed on time. Oversee daily work order review and follow up on work orders to ensure impeccable work order performance and superior customer experience. Recommend continuous quality improvement practices and look for business efficiencies. Provide quality analysis of customer feedback on an ongoing basis; develop effective response plans and implement as per the plan. Responsible for invoice upload to AP system for FM review. Requirements BA/BS degree or equivalent facilities work experience and education. Knowledge of commercial real estate, building systems, accounting, and financials preferred. Computer proficiency with CMMS (Computerized Maintenance Management System) and MS Office including Word, Excel, PowerPoint, and Outlook. Excellent communication, presentation, client service, and follow‑up skills. Strong organizational and project management ability. Benefits 401(k) plan with matching company contributions. Comprehensive Medical, Dental & Vision Care. Paid parental leave at 100% of salary. Paid Time Off and Company Holidays. Early access to earned wages through Daily Pay. Location: On-site – Houston, TX. Visa & Eligibility: This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. #J-18808-Ljbffr Jones Lang LaSalle Incorporated