Guest Services Representative

Job Title

Essential Duties and Responsibilities

- Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly

- Registers and processes guests upon arrival and departure

- Demonstrates telephone courtesy and professionalism

- Attentively listens to guests and anticipates any additional needs or concerns

- Maintains clean and professional appearance of public areas and hotel office

- Uses appropriate selling techniques to maximize revenue and occupancy

- Ensures all guest accounts are complete and accurate

- Demonstrates a working knowledge of all services and facilities of the hotel and local area

- Complies with the hotel's standard operating procedures and policies

- Assists in monitoring and upholding procedures for safety of guests and hotel team members

- Processes departmental reports

- Assists team members and other departments as needed to contribute to operational efficiency

- Delivers amenities and general assistance to guests as requested

- Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

- Strong interpersonal and communication skills

- Strong organizational skills and attention to detail

- Ability to handle stressful situations with poise and professionalism

- Conduct work-related functions in a professional manner