Operations and Logistics Support Specialist

Role Description

The operations support specialist will work closely with Operations teams to execute customer orders. This role supports the logistics, customer support, and claims teams in both administrative and customer-facing capacities. The initial focus for this role will be on logistics:

• Ensuring compliance with shipping and delivery schedules that meet vendors' and customers’ needs.
• Collaborating with sales and procurement to provide visibility.
• Cross-training as needed to support the ongoing growth, development, and priorities of the operations team.

The Operations Support Specialist will report directly to the Logistics and Claims manager.

Outcomes

• A dynamic and versatile operations support team that is well-staged to support organizational sales growth.
• Greater flexibility of the operations team to support one another’s areas of responsibility.

Key Responsibilities (Domestic Logistics - 1st 90 days minimum)

• Procure quotes, book, manage, and maintain records for freight and cold storage partners supporting product delivery and storage.
• Review and ensure the accuracy of purchase orders and shipping details.
• Manage freight contacts and cold storage to ensure accurate product shipping and timely arrival.
• Ensure compliance with all state and federal regulations on the shipping of specific products.
• Manage and organize compliance documentation, delivering to the appropriate parties and storing it internally.
• Track, gather, and analyze all documentation related to shipping, billing, and product claims.
• Remain on-call to the sales and procurement team to update, troubleshoot issues with, advise on, or otherwise support their orders.
• Respond to customer inquiries and deliver a high level of professional customer service in all interactions.

Additional Cross Training Opportunities

• Claims support
• Process improvement/business analysis
• Customer service support
• ERP/AR management
• Program account management/customer success

Tools and Programs (including but not limited to)

• MS Outlook
• Teams
• Zoho tools
• MS Office
• Google Workspaces Apps
• Mac OS and/or Windows

Working Conditions

• Remote, home office
• Daily typing and participating in virtual meetings, very often on camera.
• Minimal travel to company events or industry conferences.

Benefits

• Travel for Company Retreats
• Learning & Development Stipend
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• 401(k) matching
• Dental insurance
• Employee discounts

Company Description

Marcus Food Co. is bringing efficiency and transparency to the protein trading industry. We are building a first-of-its-kind communications platform and setting the data standards for protein transactions of all sizes. The result of decades of experience and years of critical industry input, these standards have been collectively formulated and are mission-driven at their core. Our goal is to help every producer, buyer, and trader make better decisions by connecting them with the real-time information they need. Why? We believe that by empowering every stakeholder with data-driven insights, we can effectively change the future of our food system – together.

This is a remote position.