Customer Support Representative (Hiring Immediately)

JOB SUMMARY

Specialty Accounts is responsible for the administration and audit of Specialty and Employee Accounts, Equipment Research, Regulatory and Special Handling. The Specialist position has occasional contact with customers.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently supports all efforts to simplify and enhance the customer experience. Audits various department reports to maintain billing system integrity. Performs various forms of customer research within the billing system and/or ticketing system. Addresses and troubleshoots escalated customer issues. Processes customer account adjustments. Performs equipment movement and/or customer order entry within company billing system based upon request. Provides support to internal and external customers. Maintains various departmental databases. Performs other duties as requested.

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English Ability to communicate effectively, both written and verbally

Ability to prioritize and organize effectively Ability to use critical thinking in complex situations

Demonstrated interpersonal skills with leadership aspirations to assist in motivating peers

Proven ability to mentor and coach team members Knowledge of CSG/ICOMS billing system

Required Education

College course work in business or related field or equivalent combination of education and experience

Required Related Work Experience and Number of Years

Customer service experience - 3

Telephone, Video, Internet Experience - 2

Data Entry Experience - 2