Patient Relations Representative III - Neuropsychology

Job Title

Under general direction, assist patients with billing, scheduling, and registration inquiries and provide customer service using general knowledge of organization policies and procedures. Provide support for scheduling, registration, and clinic operations within the Neuropsychology Clinic.

Primary Responsibilities

• Proficiency in scheduling, registration, and patient account functions within the clinic. Act as a resource for scheduling questions and workflow support.
• Independently exercise judgment to resolve patient scheduling and customer service concerns. Transfer concerns to appropriate personnel when required.
• In person or via telephone, schedule patient appointments, update patient accounts, collect patient demographic and insurance information, and answer routine questions regarding medical billing and clinic procedures.
• Manage provider schedules, including appointment coordination, cancellations, wait lists, and schedule changes to support clinic operations.
• Maintain working knowledge of MCW and affiliate computerized scheduling and billing systems (i.e., Epic). Utilize appropriate online systems to verify insurance and authorization requirements.
• Answer and direct phone calls appropriately while providing excellent customer service.
• Assist with clinic preparation tasks, including reminder calls, patient instructions, and ensuring required documentation is received prior to appointments.
• Perform related clerical functions such as maintaining patient accounts, data entry, filing, and distributing reports as needed.
• Maintain knowledge of MCW clinic locations and affiliate facilities, including directions to and within associated buildings.
• Assist with quality control measures and training of new employees as needed.
• Other duties as assigned.

Knowledge Skills Abilities

• Knowledge of customer service standards, scheduling processes, information management, and recordkeeping.
• Computer, technical, interpersonal, oral communication, listening, and organizational skills.
• Ability to multitask, prioritize work, and adapt in a fast-paced clinical environment.
• Working knowledge of insurance coverage, benefits verification, and prior authorization requirements preferred.

Qualifications

Appropriate experience may be substituted for education on an equivalent basis.

Minimum Required Education: High school diploma

Minimum Required Experience: 2 years

Preferred Experience: 3 years of related experience, scheduling experience including use of Epic, strong computer skills, including Microsoft Office applications, experience operating multi-line phone systems.

Physical Requirements

Work requires occasionally lifting moderate weight materials, standing, or walking continuously.

Work Environment

Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment.

Sensory Acuity

Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.

Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Employee & Family Assistance Program (EFAP)
• Pet Insurance
• On campus Fitness Facility, offering onsite classes
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a brief overview of our benefits see: Benefits Overview

For a full list of positions see: MCW Careers At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring Collaborative Curiosity Inclusive Integrity Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you. For more information, please visit our institutional website.

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination:

The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.