Center Quality Manager

Center Quality Manager Department: Center Quality Employment Type: Full Time Location: Wilmington, DE Compensation: Up to $70K ($50K - $55K base + up to 25% monthly bonus) + benefits Who We Are We’re building a better way to donate plasma—one that’s fast, friendly, and powered by smart technology. Our donor app makes booking and earning easy for donors, and our team makes every visit feel welcoming and personal. We’ve grown from 2 to 30+ locations in under 3 years, and we’re just getting started. If you want to grow your career with a high-energy team, this is a great opportunity. What You’ll Do As the Center Quality Assurance Supervisor, you’ll own the regulatory and compliance program at the Donor Center, ensuring it operates at the highest standards of compliance, accuracy, and safety. You will be a key part of our culture of quality, holding the team accountable while creating a positive environment for the team and our donors. You will have a unique opportunity to be part of a high-growth organization, one that is changing rapidly and creating new opportunities for our high-performing team members. Travel 8 weeks of paid training with travel and accommodations provided Key Responsibilities Lead quality programs, including overseeing inspections, audits, and corrective action plans. Keep the center audit‑ready by maintaining compliance with industry, government, and company regulations at all times. Provide independent oversight – maintain quality checks and documentation separate from daily operations to ensure objectivity. Support center leadership – work closely with the Center Director to maintain safety and operational excellence. Improve processes – track trends, analyze data, and implement plans to increase efficiency and reduce risk. Oversee training and knowledge – ensure staff are trained and compliant with new policies and procedures. Required Qualifications 3+ years of experience in a regulated or process‑driven environment (e.g., manufacturing, clinical, or business settings) High school diploma, GED equivalent, or higher education Ability to lift 50 lbs., sit or stand for extended periods, and enter cold environments (-40°C) for short periods Ability to work day and evening hours, weekends, holidays and extended shifts as needed Who You Are A detail‑oriented problem solver – you take ownership, are excited to get in the weeds, know how to creatively prioritize and solve a long, ambiguous, and evolving task list, are trustworthy and outcomes‑oriented. An empathetic communicator – you know how to adapt your communication style to meet different audiences (staff with different styles, donors, Ops leadership); you have strong conflict resolution skills, are even‑keeled under pressure, and know how to motivate and inspire others. A development‑minded employee – you are self‑aware and curious, have integrity, and have a track record of steep learning curves. A data‑driven decision maker – you are metrics driven, have strong logical reasoning and decision‑making skills, and aren’t distracted by one‑offs or edge cases. Who You Are Not Someone who isn’t excited to get their hands dirty – while you are hired for a role, our operations are often unpredictable, and we need people willing to jump in where they’re needed. Someone who doesn’t thrive in an environment of continuous change – we are in a hypergrowth stage, which is unique for this industry. We need people who are excited to be with us on this rollercoaster. Someone who wants to clock in and clock out. We are looking for team players who care about the impact their centers have on their communities and the plasma‑based medicine, which takes a true ownership mentality and often extra hours. Why Join Parachute? Competitive compensation with bonus potential Medical, Dental, and Vision insurance Paid time off Company paid holidays Career growth opportunities #J-18808-Ljbffr