Behavioral Health Rep I Bilingual - Fifth Ward

Behavioral Health Rep I Bilingual - Fifth Ward (Job Overview)

At Legacy Community Health, we believe in more than just providing care we believe in building connections, empowering communities, and making a meaningful difference in people's lives. When you join us as a Behavioral Health Representative I, you're not just stepping into a role; you're becoming part of a family that values compassion, collaboration, and community impact.

Schedule: Monday-Friday (7AM-7PM) | Hybrid | Flex

Location: Legacy Lyons - 3811 Lyons Ave. Houston, TX 77020

Key Responsibilities

• Provide essential support to Behavioral Health providers, enhancing patient access and care.
• Manage provider schedules and waitlists to ensure optimal patient flow and timely care.
• Facilitate communication between providers and patients through phone and mail correspondence.
• Coordinate language interpretation services to ensure clear and effective communication.
• Assist new patients with registration and complete necessary risk assessments.
• Process Behavioral Health orders and referrals, ensuring follow-up and accuracy.
• Conduct vital sign checks and accurately document them in the EHR system.
• Provide translation services for monolingual providers to improve patient-provider interactions.
• Participate in mandatory team meetings and make reminder calls for upcoming appointments.
• Support Behavioral Health operations through data entry and other administrative tasks.
• Assist in triaging behavioral health emergencies and perform medical tasks if qualified.
• Travel to other clinic locations for cross-coverage when needed.

Minimum Qualifications

• BLS (CPR & AED) Certified required.
• Three to six months of related experience preferred.
• One year certificate from college or technical school preferred.
• Familiarity with Behavioral Health preferred.
• Familiarity with Microsoft Word, Outlook, and Excel.
• Good direct and telephone communication skills.
• Must be able to work in a team setting.
• Leadership ability for program management, growth, and development.
• Communication/interpersonal skills with various ethnic and socio-economic backgrounds.
• Knowledge of community agencies and resources.
• Coordinate multiple activities.
• Computer skills in Microsoft Office.
• Bilingual English and Spanish speaking required.
• Physical ability to sit, stand, walk, lift up to 25 pounds, and moderate concentration.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to healthevery day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a jobthey want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our missionDriving healthy change in our communitiesguides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy changewithin ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.