CUSTOMER SERVICE MANAGER

Canteen Position Title: CUSTOMER SERVICE MANAGER Location: 200 Broadway, Garden City Park, NY 11040 Salary: $60,000 - $65,000 Other Forms of Compensation: None _Growth. Opportunity. Excellence._ _Canteen_ brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteenu2019s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our _growth._ Interested in joining our team? You bring the enthusiasm, customer service, and commitment; weu2019ll supply the _opportunity_ and innovation. Together, weu2019ll continue to transform our industry. _Come grow with us. We are Canteen._ _This position is eligible for an Employee Referral Bonus If you know someone that is qualified for this role, please use the u2018job searchu2019 in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on u2018referral tracking.u2019 For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email ._ Job Summary The Customer Service Manager is responsible for maintaining and expanding a portfolio of key National accounts. This role supports departmental strategic initiatives aimed at enhancing client satisfaction, improving retention, and driving operational excellence. Success in this position requires the ability to build trust and approach each account with a positive, solutions-oriented mindset. Key Responsibilities Client Strategy u2022 Ensure high client satisfaction and retention rates by proactively managing client relationships, conducting regular business reviews, and timely resolution of client concerns u2022 Develop and maintain strategic account plans tailored to meet client objectives u2022 Build and sustain trusted advisor relationships with key stakeholders u2022 Act as the main point of contact between the client team and internal teams (CDC and Canteen) to ensure client needs are addressed efficiently and effectively u2022 Lead and manage ongoing projects, ensuring timelines and goals are met u2022 Identify at-risk accounts and develop strategies to mitigate churn Preferred Qualifications u2022 Bacheloru2019s degree or equivalent experience u2022 4+ years of experience in account management and/or customer service u2022 Demonstrated ability to prepare, analyze, and present business reviews u2022 Excellent interpersonal skills to navigate complex negotiations and maintain strong client relationships u2022 Proven success in business growth and retention u2022 Adept at resolving high-level client issues u2022 Ability to prioritize, multitask, and adapt in an agile environment u2022 Adapt easily to new and proprietary technologies u2022 Willingness to travel locally (~35-45%) Apply to Canteen today _Canteen is a member of Compass Group USA_ Click here to Learn More about the Compass Story ( Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angelesu2019 Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. Associates at Canteen are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( or copy/paste the link below for paid time off benefits information. Certain positions may require Florida Level 2 background screening. Details: Req ID: 1582466 Canteen Brandy Wilson