Account Manager

Who We Are

Day & Nite All Service is a leading HVAC/Refrigeration service provider to businesses on the East Coast and Texas. We provide the highest level of service, trustworthiness, professionalism, and quality based on our people, standards, and practices.

Who You Are

We are seeking a highly motivated and client-focused Account Manager to join our team at Day & Nite. The ideal candidate will serve as a strategic partner to our contracted clients, ensuring retention, account growth, and satisfaction through exceptional service and strategic relationship management. This role requires strong communication, problem-solving, and presentation skills, along with the ability to work independently in a fast-paced environment. The Account Manager will also play a key role in educating clients on our proprietary technologies and ensuring all account information remains accurate and up to date. This is a great opportunity for a career-minded individual, who thrives in a customer-facing role, and values interdepartmental collaboration. We're seeking someone who can bring energy, professionalism, and precision to every interaction both internally and externally.

What You'll Do

• Maintain client retention of 98% through proactive relationship management and exceptional customer service.
• Achieve organic account growth of 20% by identifying upselling and cross-selling opportunities.
• Monitor and maintain client accounts to ensure payments remain within 80% or greater compliance with payment terms.
• Educate and train clients on Day & Nite's proprietary technologies, including the DNAS Connect Mobile App and FMAnywhere online platform.
• Ensure all client records are complete, accurate, and updated with the most current information.
• Conduct Quarterly and Annual Business Review presentations to highlight account performance, opportunities, and recommendations.
• Build strong, long-lasting relationships with contract clients, acting as the primary point of contact.
• Confidently host and lead meetings with clients both virtually and in person.

What You Bring

Qualifications:

• Exceptional problem-solving skills with the ability to resolve challenges effectively.
• Strong listening and critical thinking skills to understand client needs and propose solutions.
• Ability to perform under pressure while maintaining a professional, client-first approach.
• Excellent presentation skills with the confidence to present to executive-level stakeholders.
• Strong organizational skills with a focus on detail, accuracy, and follow-through.
• Ability to thrive in a fast-paced environment and adapt quickly to changing priorities.
• Self-driven and able to work independently without micromanagement.

Must-Haves:

• Minimum of 2 years of experience in account management, customer service, or a related role.
• Familiarity with multi-division service-based operations is a plus.
• Strong command of English, both verbal and written.
• Proficient in Microsoft Office Suite and general computer navigation.

What We Offer

• Hourly rate based on experience and company growth potential
• Training & Development Programs
• Health insurance with generous company contribution
• Company paid life insurance
• Dental, Vision, and 401K plan
• Vacation and sick paid time off
• Paid holidays