Client Services Supervisor - Angell West

Job Description

Job Description

Full time, 40 hours per week position . Specific schedule TBD by department needs.

THE POSITION:

The Client Services Supervisor provides supervision and training of the front office staff members (Client Care Specialists). The supervisor will coordinate and participate in all functions and aspects of client services by assuring that sufficient resources and effective protocols are in place to support the smooth operational flow of patients and clients.

We are seeking applicants with at least 1 year of supervisory experience who has excellent judgment, interpersonal, and decision making skills in client service matters and in prioritizing and distributing work. This position will provide active oversight of client service personnel throughout the work shift and demonstrate the willingness and ability to both help and positively influence others.

Some of the specific responsibilities include:

• Supervises and assigns work for the front office staff.
• Prepares and completes payroll, personnel and attendance records.
• Initiates and is actively involved in the disciplinary and review processes.
• Interacts with veterinary staff and clients relative to front office aspects of veterinary service.
• Eagerly approaches each interaction with a client or colleague with an active desire to exceed their expectations.

COMPENSATION:

Starting $28-32hr
Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications

APPLICANT REQUIREMENTS:

We are looking for an applicant who enjoys working in a fast-paced environment, making quick decisions that support the best interests of our clients, patients, and the organization.

If you are a self-motivated, compassionate, positive, and organized individual with excellent supervision skills, this may be the opportunity you’ve been looking for.

As this position requires excellent attention to detail, as well as verbal and written communication skills, we require applicants to include a cover letter with your application showcasing your writing skills.

WHO WE ARE:

Angell West is a satellite hospital of Angell Animal Medical Center, both are non-profit hospitals and are part of the MSPCA, one of the oldest and most respected humane organizations in the country.

Working for a non- profit veterinary hospital that clearly delivers on its mission of advancing the health and welfare of animals adds a wonderful dimension to delivering high quality care.

OUR BENEFITS:

MSPCA-Angell has an outstanding compensation package including health, dental and life insurance, 403(b) retirement plan, tuition reimbursement, paid holidays, sick and vacation time, generous employee discounts for pet health care and pet food, and free onsite parking.

To join our renowned, growing animal hospital and have a career making a positive impact every day in the lives of both our patients and their owners, apply today!