Customer Service Receptionist

Job Description

Job Description

About Us
Turf Science is a trusted lawn care company dedicated to helping our customers achieve greener, healthier lawns through science-based treatments and exceptional service. We take pride in providing knowledgeable, friendly support that gives homeowners confidence in their lawn care decisions.

Position Overview
We are seeking a Customer Service Specialist to join our growing team. This role serves as the primary point of contact for our customers, assisting with questions, scheduling, and resolving concerns in a timely and professional manner, while also supporting basic billing and payment processes.

Key Responsibilities

• Answer incoming phone calls and respond to customer inquiries with professionalism and courtesy
• Provide clear information about our lawn care programs and treatment services
• Troubleshoot and resolve customer concerns related to service, billing, or lawn conditions
• Schedule new services and adjust existing appointments as needed
• Maintain accurate customer records and communicate updates to the service team
• Assist with accounts receivable tasks , including processing payments and helping customers with billing questions
• Support accounts payable tasks such as organizing invoices and assisting with basic recordkeeping
• Assist with general office tasks to support daily operations

Qualifications

• Previous experience in customer service, call center, or office support preferred
• Experience with basic billing, accounts receivable, or accounts payable is a plus
• Strong communication and problem-solving skills
• Ability to learn and confidently explain lawn care services
• Organized and detail-oriented with the ability to manage multiple tasks
• Comfortable using computers, software systems, and phone systems

What We Offer

• Competitive hourly pay based on experience
• Friendly, team-oriented work environment
• Paid training
• No weekends
• Flexible weekday scheduling to support work-life balance

If you enjoy helping people, have a positive attitude, and want to be part of a small business where your contributions matter, we would like to hear from you.