Admin Assistant

[7:38 PM] Goutam Kar


FL-DCF-JAX-Office of Licensing-CCR-Admin Asst - Professional business office, customer service

FL-DCF-JAX-Office of Licensing-CCR-Admin Asst - Support Regional Safety Program Manager and/or Supervisors and Counselors in the Child Care Regulation program by performing administrative tasks and duties as requested.


Pay Rate: $15.00hr / Vendor Rate: $19.50hr

WORK ENVIRONMENT: Open cubicles, professional office, business casual dress code


CANDIDATE RESPONSIBLITIES:


** Conduct Central Abuse Hotline Record Search for owner/operators in FSFN System of child care programs at renewal to license.


** Demonstrate proficiency in using Child Care Regulation computer application (CARES) and other programs and databases (e.g., MFMP, Outlook, MS Office) in order to complete assigned tasks.


** Greet child care clients, providers and the public by phone, email and in person. Direct them appropriately, handle routine requests and provide general information.


** Date stamp incoming mail and other documents. Distribute to appropriate staff. Process outgoing mail daily.


** Complete electronic check logs and send licensing fees to Fiscal daily; follow Regional policy.


** Send electronic Inquiry Packets to clients and maintain log.


** Check voice mail throughout the day and take messages. Distribute to appropriate staff.


** Check email throughout the day and respond appropriately. Forward as needed.


** Prepare travel vouchers timely for Child Care Regulation staff.


** Inventory office supplies monthly. Request or prepare requisitions in MFMP for approvals


** Prepare and mail renewal packets for child care facilities and family day care homes 90 days prior to the expiration date.


** Assist Child Care Regulation staff in setting up new files, maintain and organize licensing files on ongoing basis.


** Assist in administrative actions, organize legal files and maintain documents for court actions.


** Assist with public events, mail outs, trainings and provider meetings.


** Follow all DCF policies and Child Care Regulation Program policies, particularly in data security, confidentiality of protected information, and access to background screening documents.


EDUCATION / SKILLS


** Must have a High School Diploma or equivalent
** Proficient using a computer
** Excellent Customer Service Skills (professional office)


[7:38 PM] Goutam Kar


Skill


Required / Desired


Amount


of Experience
bility to speak and understand English Required High School Diploma or equivalent Required Proficient using Microsoft Office Required Professional customer facing customer service experience Required 2 Years Experience creating and using electronic files and document management Required 1 Years Experience distributing phone messages and incoming mail Required 6 Months Experience with office supply inventory and ordering Required 6 Months Experience processing travel vouchers Highly desired


Experience using MFMP (MyFloridaMarket Place) Highly desired