Customer Service Specialist
Socket
Socket.dev is seeking a Team Leader to guide a remote inbound contact centre team, driving service levels and escalations to resolution. You will model customer-centric culture, monitor KPIs, and lead coaching, QA, and operations to ensure continuous improvement. Ideal candidates have 2–3 years of Team Leader experience, English and Afrikaans fluency, and familiarity with MS Office. Remote work and national scope support from a seasoned leader to maintain high performance. #J-18808-Ljbffr
Vacancy posted 14 hours ago
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