Front Office Coordinator

Job Description

Job Description

At McLeod Centers for Wellbeing, our mission is to build a foundation of healing and hope based on equity, education, and evidence-based practice for all communities. A nonprofit founded in 1969 in Charlotte, North Carolina, we have since grown to be one of the largest providers of comprehensive substance use disorder treatment in western North Carolina. From initial assessment to customized aftercare, McLeod Centers provides compassionate, steadfast support for our patients’ journey to recovery. We are looking for passionate people to join our team!

McLeod Centers for Wellbeing is seeking a Full-Time Front Office Coordinator to join our Patient Access team in Charlotte, NC. This is an on-site role.

How will you help us achieve our mission? You will:

• • Greet and assist visitors in a professional and courteous manner.
  • Perform duties such as signing in guests, completing confidentiality agreements, and issuing visitor badges.
  • Take incoming calls; answer questions and redirect them, as appropriate.
  • Prepare and maintain patient records.
  • Manage appointment scheduling and maintain calendars.
  • Direct patients to the appropriate clinician for services.
  • Facilitate patient fee payments.
  • Balance the cash drawer at the end of each day and reconcile any discrepancies.
  • Verify Medicaid eligibility, as needed.
  • Handle incoming and outgoing mail and packages.
  • Assist with administrative tasks such as data entry, filing, scanning, and photocopying.
  • Order inventory, as needed.
  • Coordinate with other departments to ensure seamless communication and workflow.
  • Provide support to other team members, as needed.

What are the qualifications needed for this role?
We are looking for a minimum of a High School diploma or GED equivalent. Prior office administration experience, particularly in a healthcare setting with careful attention to patient confidentiality/HIPAA, is strongly preferred.

What we offer you as an employee:

• Employer Paid Benefits: Benefit from 100% employer-paid benefits, including short and long-term disability, group-term life insurance, and an Employee Assistance Program.
• Financial Security: Secure your future with a 401(k) plan, with company matches up to 3% after 90 days of employment.
• Generous Leave Policies: Enjoy paid time off, sick leave accrual, and additional benefits such as bereavement, jury duty, and parent-child educational leave.
• Holiday Benefits: Celebrate 9 paid observed holidays and receive 1 floating holiday to use at your convenience. You will also receive a paid day off during your birthday month as our way of recognizing and celebrating you as a valued member of our team.
• PSLF Eligible: As an employee of a non-profit organization, you qualify for Public Student Loan Forgiveness to assist with your student loans.
• Continuous Growth Opportunities: Invest in your professional development with ongoing support and free continuing education opportunities across multiple disciplines. We also offer top-tier individual and group clinical supervision for professionals seeking CADC and LCAS licensures.

Bilingual applicants will receive an additional five percent (5%) pay differential, subject to verification of language proficiency.

Research indicates that women and underrepresented groups tend to apply for jobs only when they believe they meet 100% of the qualifications. At McLeod Centers, we encourage you to challenge this statistic and apply. It's rare for anyone to meet every qualification. We look forward to hearing from you!