Regional Director

Regional DirectorThe Regional Director will work with senior leadership to ensure that company objectives are met and will provide stellar guidance and leadership to all those within their sphere of influence, and consistently adhere to and perpetuate the mission and vision of the company. The Regional Director will be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loyalty, profitability, and long-term client retention. A good Regional Director exhibits strong leadership values that epitomize the culture of unparalleled customer service within FirstService Residential. This individual will also oversee and create an environment of ownership and accountability for a team of community managers responsible for delivering property management products and services to our clients with a focus on exceptional customer service. A Regional Director must be adaptable and is always looking to motivate and inspire others to do their best.Compensation: $120K-$130K plus up to 18% Annual Bonus FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.Your Responsibilities:Attracts, develops, and retains a diverse team of managers knowledgeable and capable of meeting the property management needs of each client. Leads and collaborates with support team members to successfully onboard new community managers and other associates as needed.Provides ongoing support with training, coaching, and developing career paths for associates that desire growth opportunities.Regularly influences and mentors community managers and their teams and communicates the importance of having a positive attitude, demonstrating professionalism, and maintaining a strong work ethic.Holds self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures and owning issues and solving problems in collaboration with other departments to deliver measurable business results.Conducts ongoing performance management activities by providing constructive feedback and coaching through regular check-ins, structured one-on-meetings, mid-year touchpoints, and annual reviews.Has a regular meeting cadence to review key performance indicators, update on company initiatives, discuss client expectations, review financials, address training needs and overall department objectivesSupervises community management staff that support the operations of a portfolio of accounts. Interacts with developer clients during the phasing and turnover of projects to ensure proper annexation, account set-up, account management, client (developer) communication, and other duties related to the transitioning of a new building or community.Reviews and approves payroll for the area of responsibility and timely submits to the payroll department.Has the ability to interview, select, train, manage and discipline staff members and make recommendations for disciplinary action and termination.Will provide advice and recommendations to subordinates in matters relating to complaints and disputes brought about by internal and external customers.Supervise staff, both direct and indirect reports, including exempt and nonexempt.Refer to Regional Director Playbook for an additional description of the role and responsibilities of this position.Skills & Qualifications:Demonstrates awareness of variables that could affect contract stability. This individual is a leader in developing a proactive strategy to alleviate the loss of contract or damage to the company's reputation.Demonstrates awareness of variables that could affect employee retention and/or morale. This individual is a leader in developing a strategy for retaining outstanding associates and presenting a strategy for recruiting good talent to the supervisor.Demonstrates excellent organizational and time management skills to meet deadlines and display efficiency.Exhibits excellent and proven verbal presentation and written communication skills.A minimum of three years of successful supervisory experience.Proven leadership skills.Proven ability to work well under pressure and deadlines and able to multitask.Demonstrates ability to train and educate staff.Strong knowledge of Microsoft Applications, especially Word and Excel.Education & Experience:Must possess or be actively working towards a CMCA or other CAI designation.Must possess a college degree or commensurate experience. Has a minimum of three years of successful homeowner association property management and people management experiencePhysical Requirements and Working Environment: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Must be able to lift 40 lbs.Must be able to sit for extended periods of time.Must have finger dexterity for typing/using a keyboard.Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors, and our clientsValid California Driver's License and State mandated vehicle insurance and registration.Ability to walk extensive slope and/or flat association areas and visually review landscape, building areas, recreation facilities, parks, etc. to ensure proper maintenance.Ability to work late into the evenings as required for board and other meeting attendance.Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts, and dust.This is not a remote work position.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Full-time position. Typical schedule, Monday through Friday, 8:30 a.m. – 5:00 p.m. This position does require working occasional evenings, weekends, and some holidays per the direction of management. Consistent and regular attendance is required. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. The schedule is subject to change based on business needs Supervisory Responsibility:Practice and adhere to FirstService Residential Global Service StandardsConduct business always with the highest standards of personal, professional, and ethicalPerform or assist with any operations as required to maintain workflow and meet schedules.Notify supervision of unusual equipment or operating problems and the need for additionalmaterials and supplies.May participate in any variety of meetings and work groups to integrate activities,communicate issues, obtain approvals, resolve problems and maintain a specified level ofknowledge pertaining to new developments, requirements, policies, and regulatoryEnsure all safety precautions are followed while performing the work.Follow all policies and Standard Operating Procedures as instructed by Management.Perform any range of special projects, tasks, and other related duties as assigned.Tools & Equipment Used:General Office EquipmentTravel:Must be able to travel to local portfolio communities.What We Offer:Medical, dental, and vision plans (full time and those working 30+ hours)Part time 20+ hours qualify for dental and vision401K matchTime off including vacation, sick, and company paid holidaysPet insurance availableTuition reimbursementLegal servicesFree emotional wellbeing and daily life assistance support for all associatesDomestic partner coverageHealth savings accountFlexible spending account