Regional Director of Operations

Regional Director Of Operations

Wolfgang Puck Catering is committed to recruiting individuals who express an interest in and passion for hospitality-driven experiences; who come from diverse backgrounds, are open-minded and curious about our clients and guests; and, most of all, who possess a welcoming smile and spirit. Our ultimate goal is to develop mentoring and career building opportunities through a talent pipeline that allows us to promote from within.

Success on our team starts with our culture:

• We have Wolfgang's PASSION for our business, our product, and our people / guests / clients.
• A FLEXIBLE MINDSET is key; we are strategic business partners who wear multiple hats.
• Our services require a CONCIERGE mentality, a bias to action with humble hospitality.
• We are out-of-the-box PROBLEM SOLVERS, who look around corners so our clients and guests don't have to.
• We curate company and partner resources to bring our client's vision to life. We seek to cultivate the next generation of talent, purveyors and partnerships.
• We bring an entrepreneurial approach to deliver results for our clients (you might call this scrappy).
• Collaboration and openness to innovative business tools, new ways of thinking and ability to partner across departments are essential to create optimal business solutions.

"I can have the best food, but if we don't have good people, it won't get you very far."

As a Regional Director of Operations, you will lead a portfolio of Business & Industry (B&I) accounts along with offsite catering operations across your territory. In this role, you'll partner with General Managers and site leaders to deliver exceptional hospitality experiences, foster strong client relationships, and drive operational excellence. You will serve as a key member of the regional leadership team, helping shape strategy, build high-performing teams, and ensure both financial and service goals are achieved. This role offers the opportunity to influence multiple concepts and environments while representing the Wolfgang Puck Catering brand with clients and partners. This position involves regular travel within the region.

What You'll Do:

• Guide, support, and empower General Managers and their teams to deliver consistent, high-quality service
• Foster an inclusive, engaging team culture focused on growth, accountability, and collaboration
• Support talent development through coaching, performance feedback, and succession planning
• Build multi-unit leadership capability across your region
• Develop and maintain strong relationships with clients at all levels
• Serve as a trusted partner and escalation point for client concerns or opportunities
• Represent Wolfgang Puck Catering as a brand ambassador within your territory
• Partner with clients to ensure expectations are met and exceeded
• Oversee all assigned accounts, ensuring alignment with operational standards and brand expectations
• Promote best practices across B&I and offsite catering environments
• Ensure compliance with quality assurance, food safety, and regulatory requirements, including USDA programs where applicable
• Monitor and enhance service delivery, guest experience, and performance metrics
• Own the financial performance (P&L) for your region
• Partner with leadership to drive forecasting, budgeting, and reporting accuracy
• Identify opportunities to grow revenue, improve profitability, and optimize cost management
• Balance short- and long-term priorities when making strategic decisions
• Contribute to regional strategy, planning, and continuous improvement initiatives
• Collaborate with sales and retention teams to support presentations, negotiations, and account transitions
• Share insights, mitigate risks, and align on priorities with regional peers
• Help shape the culture of the region alongside senior leadership

What We're Looking For:

• Experience leading multi-unit operations in foodservice, hospitality, or catering environments
• Exposure to Business & Industry accounts and/or offsite catering operations is highly valued
• Demonstrated success managing financial performance, including budgeting and P&L oversight
• Experience developing teams, coaching leaders, and building talent pipelines
• Strong client relationship and stakeholder management skills
• Collaborative and inclusive leadership style
• Comfortable navigating a dynamic environment and making thoughtful, timely decisions
• Strong communication skills, with the ability to influence and build trust
• Organized, adaptable, and able to balance multiple priorities
• Degree in hospitality, business, or related field—or equivalent practical experience
• Proficiency with Microsoft Office tools
• Willingness and ability to travel regularly within the region