Dental Office Assistant - Business Assistant

Position Summary Badger Hills Dental Care is looking for a Front Office Assistant to join our team. Requirements MUST have customer service experience. Working schedule: Monday–Thursday 7:30 AM–5 PM/Close. 1 hour lunch. Friday 7:30 AM–2 PM. Alternating close on Fridays; mindful of hours. About Badger Hills Dental Care Badger Hills Dental Care, like each Heartland Dental supported office, is unique to the community and the patients they serve. Join an 8‑person team that thrives on collaboration, communication, and community Located at W Circle Dr NW Energetic, growing, and new team More About the Role Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership—where patients come first, and continuous learning is encouraged! Hard‑working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve. Greet and welcome patients as they enter the office to create a great first impression of our team Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies Utilize Dentrix for patient scheduling and records Schedule and confirm appointments for multiple providers in the office File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage Post insurance and patient payments and process accounts receivables Review treatment plan fees and payment options with patients Partner with the providers and team to implement Heartland Dental systems to optimize office potential What You’ll Gain Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO Front‑loaded education and training, providing you the opportunity to develop to your full potential Opportunity to be part of a secure company with 20+ years of industry‑leading experience that provides a stable career with unlimited growth potential Access to on‑demand Daily Pay Minimum Qualifications Experience working in a fast‑paced and customer‑centric environment Excellent communication and organizational skills The position will have access to minimum PHI necessary for performing job‑related functions; regular HIPAA training will be required; the individual must protect PHI and maintain data safeguards Preferred Experience 1+ year of experience in a dental or medical setting 1+ year of experience with insurance billing and accounts receivable Dentrix or other dental software experience Physical Requirements Ability to perform essential duties satisfactorily with or without reasonable accommodation Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times Availability to attend virtual training sessions (or in‑person) periodically throughout the year TB test required for all new hires in dental office positions. Not applicable in FL & TN. #J-18808-Ljbffr