Accounts Receivable Specialist

DESCRIPTION

Position Summary

MedNOW Clinics is seeking an experienced and professional Accounts Receivable Specialist to join our Colorado Springs team.

This position will primarily focus on following up with patients who have outstanding balances after their appointments. The Accounts Receivable Specialist will contact patients, explain balances, collect payments, establish approved payment arrangements, and document collection activity.

The position will work closely with the Colorado Springs billing team, front-office staff, clinic leadership, and other members of the revenue cycle department to improve patient collections and reduce outstanding patient balances.

The ideal candidate is comfortable discussing financial matters with patients while remaining compassionate, respectful, and professional.

Essential Duties and Responsibilities

• Review patient accounts and aging reports to identify outstanding balances.
• Contact patients by telephone, electronic messaging, or other approved methods regarding recently posted and overdue balances.
• Clearly explain patient statements, charges, insurance adjustments, copayments, deductibles, and other patient responsibilities.
• Collect and process patient payments accurately.
• Establish payment arrangements according to company policies.
• Document all patient communication, payment commitments, disputes, and follow-up activity.
• Follow up on declined payments, broken payment arrangements, and unresolved balances.
• Answer patient billing questions in a professional and respectful manner.
• Identify possible billing, posting, insurance, or account errors and route them to the appropriate team member.
• Work closely with the billing department, front-office teams, and clinic management to resolve patient account concerns.
• Assist with accounts that may be approaching outside collection status.
• Maintain accurate and confidential patient financial records.
• Follow HIPAA requirements and all MedNOW privacy, billing, and collection policies.
• Meet established productivity, follow-up, and collection expectations.
• Provide excellent customer service while handling sensitive financial conversations.
• Perform other billing and accounts receivable duties as assigned.

Minimum Qualifications

• High school diploma or GED required.
• At least one year of accounts receivable, medical billing, patient collections, or healthcare customer service experience preferred.
• Experience working with patient balances, medical statements, insurance explanations of benefits, copayments, deductibles, and payment arrangements preferred.
• Comfortable making a high volume of outbound patient calls.
• Strong verbal and written communication skills.
• Strong attention to detail and ability to maintain accurate account documentation.
• Ability to handle confidential patient and financial information.
• Basic proficiency with Microsoft Office, including Outlook and Excel.
• Experience using an electronic health record, practice management, or medical billing system preferred.
• Ability to work independently while also collaborating with billing and clinic teams.
• Bilingual English and Spanish skills are preferred but not required.

Benefits

Benefits available to eligible full-time employees include:

• Medical, dental, and vision insurance
• Paid time off and sick time
• 401(k) with company match
• Employee discounts on eligible MedNOW services
• Career growth and continuing education opportunities
• Additional company-sponsored benefits based on plan eligibility

Work Environment

This is an in-person position based at the MedNOW Clinics Colorado Springs location. The role requires frequent telephone and computer work and regular communication with patients, clinic staff, and members of the billing department.

Equal Employment Opportunity

MedNOW Clinics is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

REQUIREMENTS

MedNOW Clinics is a growing, Colorado accessible, high-quality, and coordinated care to the communities we serve. Through our network of outpatient clinics, we offer comprehensive primary and specialty care services, including family and internal medicine, urgent care, behavioral health, addiction treatment, gynecology, pain management, physical therapy, medical weight management, hormone therapy, diagnostic imaging, and other wellness services. Our approach is centered on treating the whole person and creating an individualized, supportive experience for every patient. We believe excellent patient care starts with a strong team. Our culture is built on compassion, collaboration, accountability, inclusion, and continuous growth. MedNOW provides employees with the resources, training, professional development, and leadership support they need to succeed while making a meaningful difference in the lives of patients throughout Colorado.