Orthodontic Front Desk Rep

Job Description

Job Description

Company Overview

Smilebliss™ is an orthodontic practice model based on research that provides insight into consumer preferences regarding orthodontic treatment. This research has allowed Smilebliss™ to create a strategic brand and plans to deliver blissful practice and patient results. Here, we go out of our way to make your job – and that of the entire Bliss team – easier with support geared towards everything a growing, successful practice and happy patient needs. With training and peer support, we make it easy for you to focus on what you love, making patients smile.

About Us

Together, we’re spreading joy and turning every smile into pure BLISS! At Smilebliss Orthodontics, we believe in creating moments of bliss and positivity every single day. The B.L.I.S.S. Way is how we bring our values to life, infusing every interaction with warmth, care, and a touch of fun. 

Benefits:  

• Medical, Dental, and Vision Insurance
• 401k
• Short term disability, voluntary Life insurance, and critical illness 

Introduction: Join our vibrant team at Smilebliss Orthodontics, where we're more than just orthodontic care providers — we're Smilebliss ambassadors dedicated to creating unforgettable experiences for our patients. From traditional braces to clear aligners, we're dedicated to giving our patients a healthier, straighter smile at an affordable price. If you're passionate about creating beautiful smiles and spreading BLISS, we want you on our team.  

Summary of Position: As an Orthodontic Front Desk Rep - Bliss Expert, you'll play a crucial role in ensuring that every patient's experience is exceptional, from the moment they walk through our doors to the moment they leave with a smile on their face. The Orthodontic Front Desk Rep - Bliss Expert assists with all business functions while prioritizing patient care. From implementing office processes to maximizing production and collections, you'll be an integral part of our team, dedicated to promoting our practice and ensuring a seamless experience for our patients. 

Responsibilities:  

• Promote Orthodontist and Practice: Always promote our orthodontist and practice, displaying a pleasant and professional appearance and personality to create a welcoming environment for our patients. 

• Patient Care: Greet and welcome patients warmly, treating them with genuine care and concern at all times. 

• Team Collaboration: Participate in "morning huddles" to review the daily schedule, recognize opportunities to maximize productivity, and ensure doctor/team cohesiveness. 

• Communication Management: Answer all incoming calls promptly and handle them appropriately, as well as checking and responding to emails and voicemails throughout the day. 

• Administrative Support: Assist with managing all administrative functions, including scanning documents, maintaining inventory, and preparing correspondence for patients and professionals as required. 

• Lead Management Support: Ensure prompt, professional, and personalized response to all inquiries about the Smilebliss service through various communication channels, following recommended lead management strategies for maximum conversion and patient satisfaction. 

• Patient Flow: Work closely with the clinical team to monitor patient flow and remain on time throughout the day, notifying the clinical team of any changes or emergencies. 

• Internal Marketing: Participate in discussions with patients regarding compliments and complaints, promoting internal marketing efforts to enhance patient satisfaction. 

• Teamwork: Always demonstrate teamwork and assist in other areas whenever available, ensuring overall practice cohesiveness and the delivery of the highest level of patient care. 

Skills/Abilities:  

• Strong communication skills, both written and verbal, with a clear speech and pleasant telephone demeanor. 

• Developed interpersonal skills to maintain an effective rapport with patients, doctors, and team members. 

• Organizational skills, ability to prioritize tasks, and remain calm under pressure. 

• Intermediate computer skills, including proficiency in Microsoft Office applications and office practice management software. 

• Bilingual proficiency is a plus. 

Qualifications/Requirements:  

• High school diploma, plus 1 to 3 years of related work experience or equivalent combination of education and experience. 

• Full-time availability with an 8-hour shift schedule, Monday to Friday, and the ability to work in person at our clinic. 

Work Location: In-person

We’re cranking up the positivity to 11 and making every patient smile from the inside out! 

Join our team and be part of a practice dedicated to excellence in orthodontic care and employee satisfaction.  

Apply now and take the next step in your career! 

Learn more about Smilebliss by visiting  

We are an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.