Billing & Accounts Receivable Specialist

Accounts Receivable SpecialistLocation: Plymouth, MI Schedule: Full-Time | Monday-Friday | 8:00 AM – 4:30 PM | In Office Rate: Starting $21.00Position Summary We are seeking a highly organized, customer-focused, and dependable Accounts Receivable Specialist to join our branch team. While this position is responsible for supporting the Accounts Receivable process, it is also highly customer-facing. You will serve as one of the primary points of contact for customers, assisting with billing inquiries, account questions, invoice processing, and payment follow-up while providing exceptional customer service. The ideal candidate enjoys building customer relationships, communicating professionally, and working collaboratively with multiple departments to ensure an outstanding customer experience.Essential FunctionsCustomer Service: Serve as a primary point of contact for customers by responding to billing inquiries, resolving account questions, providing updates, and delivering professional, timely customer service.Accounts Receivable: Monitor Accounts Receivable email inboxes, send customer statements, follow up on outstanding invoices, and communicate professionally with customers regarding payment status.Invoice Processing: Send invoices daily, accurately input invoices into online customer billing portals, and ensure all billing documentation is submitted according to customer requirements.Administrative Support: Maintain accurate customer records, scan and file documents, manage daily mail and support general office operations.Billing & Documentation: Ensure invoices, statements, and customer account information are accurate and up to date while maintaining proper documentation for internal records.Cross Department Collaboration: Work closely with the service, dispatch, parts, warranty, and accounting team to resolve customer account issues, support billing processes, and ensure positive customer experience.Problem Solving & Adaptability: Take initiative, handle changing priorities, and assist with additional responsibilities as needed.Safety Commitment: Follow all company safety policies and accident prevention procedures while maintaining a safe work environment.Minimum QualificationsTwo years of related education and/or experience preferred.Successful completion of a drug screen and criminal background screening.Must be at least 18 years of age.Strong customer service, communication, and problem-solving skills.Ability to work independently while staying organized and managing priorities.Comfortable using computers, office equipment, and business systems.Commitment to workplace safety and company procedures.Physical RequirementsWorking primarily in an office environment.Ability to occasionally lift and move office supplies, equipment, and boxes.Comfortable sitting, standing, and walking throughout the workday.Ability to operate standard office technology and equipment.Benefits of Joining Our TeamMedical and Dental BenefitsLife InsurancePTO401k & Company MatchTown Shares program, which allows you to share in the long-term financial success of our company as you grow with us.About Bildon Parts & Service For over 50 years, Bildon Parts & Service has provided trusted repair and maintenance solutions for commercial cooking, refrigeration, ware-washing, beverage, and ice equipment throughout southern Michigan. Our team is built on the core values of Safety, Integrity, Courage, Innovation, and Passion. Join us and be part of a company committed to service excellence.