Director of Operations

Company Type: Mid-Size Multi-Family Owner/Operator (Family-Owned) This Jobot Job is hosted by: Jon Lopez Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume. Salary: $150,000 - $180,000 per year A bit about us: Position Overview Director of Operations Location: Los Angeles, CA (90036) | Full-Time | 5 Days Onsite We are seeking a forward-thinking, process-driven Director of Operations to partner directly with our executive leadership team and oversee a growing multi-family real estate portfolio in Los Angeles. As a mid-sized, family-owned owner/operator, we pride ourselves on a collaborative, hands-on culture where operational efficiency directly impacts growth. The ideal candidate is an ambitious leader who knows multi-family property management inside and out, embraces technological innovation, and is motivated by the opportunity to earn a path toward a VP title by successfully scaling our operations from 4,000 to 7,000 units organically. A core focus of this role will be leveraging data within AppFolio from the ground up and implementing innovative automation and AI frameworks to keep operational costs low as we expand. Send resumes to Why join us? Compensation & Benefits Base Salary: $150,000 – $180,000 (commensurate with experience). Bonus: Performance-based bonus structure aligned with portfolio growth, expense management, and scaling milestones. Growth Path: Upward mobility and clear performance criteria to transition into a VP of Operations title. Benefits Package: Comprehensive healthcare, paid time off, and retirement benefits. Job Details Key Responsibilities Strategic Portfolio Scaling: Lead and optimize operational strategies to support the organic expansion of our multi-family portfolio from 4,000 to 7,000 units. AppFolio Data Integration: Leverage property management data within AppFolio from the ground up to build out scalable operational workflows. Smart Maintenance Implementation: Set up intelligent systems—utilizing AppFolio Realm-X (specifically the Native Maintenance Performer framework) and the Lula Vendor Network—to analyze tenant communications 24/7, drive first-trip resolution with vendors, and control maintenance expense ratios. Automated Fraud Prevention: Integrate cutting-edge screening tools including Snappt, CheckpointID (for AI metadata verification on paystubs/bank documents), and Funnel Leasing / MRI Screening to pull direct payroll and banking data natively, eliminate sophisticated income fraud, and accurately model lease-default risk before an application is approved. Autonomous Accounts Payable: Deploy automated accounting agents—including PredictAP (for proprietary AI line-item invoice coding and active work order ingestion), Factura.ai, and AvidXchange—to ingest, code, and audit invoices against active work orders natively, allowing the portfolio to expand significantly without a linear increase in manual AP headcount. Leasing & Front-Office Automation: Deploy conversational, multilingual bots such as AppFolio Realm-X Leasing Performer and MeetElise (EliseAI) for omnichannel auto-scheduling to instantly engage, pre-qualify, and schedule leasing leads 24/7 during off-hours, maximizing high-intent tenant traffic without burdening on-site teams. Executive Collaboration: Work directly with the Chief Operating Officer to bridge the gap between high-level company vision and daily ground-level execution. Qualifications Experience: Minimum of 5–7+ years of progressive property management leadership experience, operating at a Senior Regional Manager or Director level, supervising mid-to-large multi-family portfolios. Tech-Forward Aptitude: Deep, hands-on experience within the AppFolio ecosystem, with a proven capability or direct experience rolling out and screening for core real estate AI frameworks (Realm-X, Snappt, PredictAP, MeetElise, etc.) to optimize workflows. Scale Capability: Proven track record of managing, organizing, and optimizing a multi-family portfolio through periods of company growth. Leadership Style: A hands-on leader who thrives in a collaborative, nimble, mid-sized family office environment. Location: Ability to work full-time, 5 days per week, onsite at our Los Angeles office (Zip Code: 90036). Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button. Jobot is an Equal Opportunity Employer. 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