Salesforce QA Lead

Job Description

Job Description

Job ID: 111868-1
Job Title: Salesforce QA Lead 
Location: Onsite: McLean, VA- 100% onsite FROM DAY 1
Duration: 6 months (Extendable)
Pay Rate: $50-$54/hr on W2

Skills: Salesforce Administration and Functional Design, Generative AI - Quality Engineering, General Banking, Modern Functional Quality Engineering
Experience Required: 10 & Above

Role Descriptions:

• The candidate must understand how representatives access member information| fulfill service requests| resolve cases| and support lending and deposit activities.
• This role requires independent test ownership| strong integration testing skills| and the ability to identify risks beyond documented requirements.
• Own test planning| scenario design| execution| defect management| regression testing| and release readiness for Salesforce member servicing applications.
• Validate representative workflows| including member search| identity verification| Member 360 views| account inquiries| profile maintenance| service requests| escalations| and interaction history.
• Test banking journeys involving deposits| loans| cards| payments| and transfers| including exceptions| reversals| and downstream updates where applicable.
• Validate Salesforce Service Console functionality| including case creation| routing| queues| assignment rules| entitlements| SLAs| knowledge articles| and guided workflows.
• Test Salesforce configurations and customizations| including LWC| Flow| validation rules| approval processes| and business logic implemented in Apex.
• Perform end-to-end testing across Salesforce| MuleSoft APIs| core banking platforms| document management systems| and other connected applications.
• Verify data mapping| accuracy| reconciliation| and synchronization; investigate missing| delayed| duplicate| or inconsistent transactions and records.
• Validate profiles| permission sets| sharing rules| field-level security| sensitive member data access| and audit history.
• Design negative and boundary scenarios covering API failures| timeouts| retries| duplicate submissions| concurrent updates| and interrupted servicing sessions.
• Build and maintain automated regression tests| support UAT with servicing teams| and provide clear test evidence and release recommendations.

Essential Skills:

• Required experience and skills6+ years of software QA experience| including 3+ years testing Salesforce and substantial banking or credit union application experience.
• Direct experience testing applications used by member service representatives| banking customer service representatives| contact center agents| or branch employees.Strong knowledge of Salesforce Service Cloud;
• Financial Services Cloud experience is highly desirable.
• Practical understanding of deposit servicing| consumer lending| member/account relationships| and service request lifecycles.
• Hands-on API testing using Postman or an equivalent tool| including authentication| request/response validation| error handling| and status codes.
• Ability to use SOQL and SQL to validate Salesforce records and downstream data.
• Experience with test automation using Selenium| Playwright| Provar| or an equivalent framework| including maintainable Salesforce UI tests.
• Strong defect investigation skills using logs| browser developer tools| API responses| and correlation identifiers.
• Experience with Jira| Xray or equivalent test management tools| Agile delivery| and CI/CD regression execution.
• Ability to explain business impact| challenge incomplete requirements| and communicate release risks clearly.
• Preferred experience:
• Salesforce Financial Services Cloud
• OmniStudio| Experience Cloud| and telephony/CTI integrations.
• MuleSoft integrations and core banking platforms such as Hogan.
• Accessibility| performance| and session management testing for high-volume servicing environments.
• Agentforce testing| including grounded responses| permitted actions| human handoffs| and protection of member information

Company Benefits & Culture
•    Inclusive and diverse work environment
•    Opportunities for professional growth and development
•    Comprehensive health and wellness benefits