Social Media Project Manager

Role Description We are seeking a customer focused Junior PMO Social SelfServe Program Coordinator to support Social SelfServe Program and help drive adoption of social publishing capabilities across the organization. This role will serve as the primary point of contact for seeking guidance on social programming Sprinklr usage onboarding training and support. The ideal candidate will possess strong knowledge of social media operations handson experience with Sprinklr, excellent stakeholder management skills and an understanding of AI and automation technologies that can enhance user experience and operational efficiency Key Responsibilities Support throughout the Social SelfServe onboarding journey Guide users through program requirements governance processes and publishing best practices Track onboarding activities and ensure a smooth transition into the program Sprinklr Platform Expertise Assist users with account setup publishing workflows campaign scheduling reporting and platform navigation Troubleshoot user issues and coordinate escalations with appropriate support teams Educate employees on social media programming strategies content planning and publishing processes Promote responsible social media usage aligned with policies and standards Provide consultation on social campaigns audience engagement and content publishing practices Deliver workshops walkthroughs and knowledgesharing sessions Develop and maintain onboarding guides FAQs training materials and documentation Act as the liaison between requestors and specialized support teams Route requests to the correct operations governance engineering or compliance teams Manage and communicate progress risks and resolutions to stakeholders Respond to highpriority and timesensitive social publishing requests Ensure timely resolution and clear communication during escalations Leverage AIpowered tools such as Microsoft Copilot to improve onboarding reporting documentation and user support experiences Identify opportunities to automate repetitive operational activities using tools such as Power Automate and Copilot Studio Promote AIfirst and automationfirst approaches to improve program scalability and efficiency Required Qualifications 1 to 3 years of experience in PMO Program Coordination Social Operations Digital Marketing Customer Success or Support Operations Handson experience using Sprinklr Strong understanding of social media publishing workflows and governance Excellent communication presentation training and stakeholder management skills Proficiency with Microsoft Teams Outlook Excel PowerPoint SharePoint and Microsoft 365 Basic understanding of Generative AI Copilot technologies and workflow automation concepts Preferred Qualifications Experience with Power Automate Copilot Studio Power BI or similar automation platforms Knowledge of enterprise social media programs and digital marketing operations Experience creating user training programs onboarding materials and knowledgebase content Increased efficiency through AI and automation initiatives Effective delivery of office hours training and user enablement programs Other Details Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity. Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”): Benefits And Perks Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. #J-18808-Ljbffr LTM