Client Account Manager

Role:- Client Account Manager Location: North Carolina, USA Experience: 12+ Years Employment Type: Full-Time Work Arrangement: Customer-facing / On-site as required Job Summary We are seeking an experienced Senior Client Account Manager with 12+ years of experience in Recruitment, Staffing, Talent Acquisition, and Client Relationship Management . The ideal candidate will have a strong background in managing strategic client accounts, partnering with hiring managers, leading recruiting teams, and delivering high-quality staffing solutions within agreed timelines and SLAs. The role requires excellent customer relationship management, stakeholder engagement, negotiation, problem-solving, and team leadership skills. The candidate should be comfortable working from customer locations and traveling to other locations as required. Key Responsibilities Own and manage day-to-day relationships with key customers and stakeholders. Understand client business objectives, workforce plans, hiring strategies, and staffing requirements. Partner with hiring managers to understand, qualify, prioritize, and close staffing requirements . Lead and coordinate internal recruiting teams to identify, assess, and deliver qualified candidates. Manage the complete staffing lifecycle from requirement intake through candidate selection, hiring, onboarding, and deployment . Ensure positions are filled with the right talent within agreed SLAs, timelines, quality standards, and customer expectations . Provide regular hiring updates, recruitment reports, and performance dashboards to customers. Proactively identify and resolve customer concerns, delivery challenges, and escalations. Monitor the performance, engagement, attendance, and retention of deployed resources. Maintain strong relationships with hiring managers, HR teams, procurement, and other client stakeholders. Identify opportunities for account growth, new staffing requirements, and additional business opportunities . Track and improve key staffing metrics including Time-to-Fill, candidate quality, interview-to-offer ratio, offer-to-join ratio, deployment, retention, and customer satisfaction . Conduct regular account reviews and develop action plans to improve delivery and customer experience. Collaborate with recruiting, operations, HR, and delivery teams to ensure seamless staffing execution. Handle negotiations, escalations, and critical client situations professionally. Travel to customer locations and other business locations as required. Required Skills & Qualifications 12+ years of experience in Recruitment, Staffing, Talent Acquisition, Client Management, or Account Management. Strong experience managing customer-facing staffing relationships . Proven experience working directly with hiring managers and business stakeholders . Strong understanding of the end-to-end staffing and recruitment lifecycle. Experience leading or mentoring recruiting teams. Strong knowledge of staffing KPIs, SLAs, recruitment metrics, and delivery processes. Excellent communication, presentation, negotiation, and stakeholder management skills. Strong problem-solving and escalation-management capabilities. Ability to manage multiple client requirements and priorities simultaneously. Strong business acumen with the ability to identify account-growth opportunities. Willingness to work from customer locations and travel as required. Preferred Candidate Profile The ideal candidate should be a strategic client partner and hands-on staffing leader who can build long-term customer relationships, drive recruitment delivery, manage escalations, and identify opportunities to expand existing accounts. Key Competencies: Client Relationship Management | Staffing & Recruitment | Account Management | Talent Acquisition | Team Leadership | Stakeholder Management | SLA Management | Recruitment Delivery | Escalation Management | Negotiation | Business Development | Account Growth #J-18808-Ljbffr Euclid Innovations