Customer Service

Job Description

Job Description

Customer Service/Account Manager -No Cold Calling - All Established Accounts

On Site in Pittsburgh, PA (Swissvale, PA)

Customer Service/Account Manager -  Aerospace & Defense | Pittsburgh, PA | 100% Onsite

Our client, a well-established manufacturer supplying mission-critical components to the aerospace & defense industry — alongside energy, lighting, and industrial markets — is looking for a driven Account Manager to step into a warm portfolio and grow it, not build it from zero.

If you've spent the last few years in B2B or manufacturing sales and you're ready to trade prospecting grind for real ownership of established relationships on high-stakes aerospace & defense programs, this is your next move.

Why This Role Stands Out:

• Step directly into account relationships — work on programs where precision and reliability actually matter
• 3–5 established customer accounts already assigned to you . No cold calling, no pipeline-building from scratch
• Work alongside a tenured team with decades of aerospace & defense manufacturing experience who'll help you learn the ropes
• Tight-knit, team-oriented culture where your work is visible and valued
• Broader exposure to energy and industrial customers too, on complex custom projects
• Structured 12-month ramp-up with hands-on mentorship and training

What You'll Own:

• Serve as the primary point of contact for a portfolio of customer accounts, including aerospace & defense clients
• Manage orders and projects end-to-end, from inquiry through production and delivery
• Build long-term customer relationships and deliver a level of support that keeps them coming back
• Partner directly with engineering and operations to shape customized solutions for demanding technical specs
• Dig into customer specs, drawings, and project requirements
• Negotiate pricing, blanket orders, and timelines
• Keep account activity sharp in HubSpot CRM and ERP systems
• Spot and act on opportunities to grow the accounts you own

Requirements:

• Bachelor's degree
• A track record in customer service, account management, inside sales, client success, technical sales, or manufacturing support
• Stable work history and tenure - no job hopping

Compensation & Benefits:

• Full-time, direct-hire, salary position $65-75k/yr depending on experience
• PPO and EPO medical plans, plus dental and vision coverage
• Company covers 75% of healthcare premiums!
• 401(k) with 50% company match on the first 6% contributed
• PTO, sick time, and 10 paid holidays

Why Join?

This is a launchpad into one of the most respected industries in manufacturing. With a strong promote-from-within culture and leadership genuinely invested in developing talent, you'll get real ownership of aerospace & defense accounts, technical exposure, and a clear runway toward sales leadership.